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Impactful Frontline Admin Patient & Carer
Job in
Gloucester, Gloucestershire, GL1, England, UK
Listed on 2026-01-16
Listing for:
Gloucestershire Health and Care NHS Foundation Trust
Full Time
position Listed on 2026-01-16
Job specializations:
-
Administrative/Clerical
Healthcare Administration
Job Description & How to Apply Below
Responsibilities
Be the first point of contact for all inbound calls, emails and letters
Provide timely responses to people who contact our PCET for information/advice
Work with Senior PALS Officer to ensure all feedback is appropriately logged on Datix
Recognise where immediate escalation is required (such as where safeguarding concerns are raised) and making reasonable adjustments in line with our ED&I policy
Update the directory of key contacts for signposting queries as required
Work autonomously to provide efficient and confidential administrative support.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
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