Hospitality General Manager

Since 1972 Cape Ann Marina has been family-owned and operated, focusing on the needs of the traveler, whether by land or sea. Our property hosts visitors for more than just for the night or the season, but offers year-round enjoyment for all. With over 265 boat slips, the marina- complete with a 30-room hotel; indoor heated salt-water pool and Jacuzzi;
Mile Marker One Restaurant & Bar includes on the water dining inside and outside on the decks complete with magical Igloo dining from Nov-April. Event spaces for wedding events, meetings & more.

The General Manager serves as the captain of the hospitality ship and is the primary person executing the vision of the Owners and the mission of the organization. The essence of an ideal General Manager is strong leadership skills, the ability to execute on the culture, budget, direction, and strategy of the organization, and the ability to coach and manage the leadership team to success.

The General Manager has direct accountability for the management of the restaurant and hotel and oversees the Property Management. Direct reports include Restaurant and Bar Managers, Chef, and Hotel Manager. Will work congruently with Head of Marine Services & Sales, Dockmaster, Corporate Business Management and Owners.

• Managing the overall operations of hospitality, developing and implementing strategies that meet the needs of owners, the guests, the community, our associates, and creating and executing the culture of the property.
• Facilitating culture and brand discussions and develop outstanding practices to make sure that employees want to work for us and guests are attracted to our brand.
• Serve as a creative thinker who can work with a team of direct reports to introduce new ideas to increase revenue and establish customer relationships to encourage repeat business year-round.
• Ensure consistent, high-quality service standards are maintained through effective training and feedback mechanisms.
• Teaching direct hires in the areas of hiring, training, motivating, and providing on-going communication to staff to deliver first-class service with professionalism.
• Ensure the property’s compliance (along with the owners) with all applicable laws, rules, regulations, and standards, and serve as the property’s representative to ownership, associates, guests, the government, and the public.
• Responsible for hospitality purchasing and inventory management.

• Oversee the hospitality’s financial structure, ensuring adequate and sound funding for the mission and goals. Planning for all for seasons, shifts of volume in the restaurant especially.
• Work with Corporate Finance Manager, Owners and team leaders to create working budgets and Profit & Loss statements (P&L) for each department, separately, and the hospitality side of the property.
• Review the financial results of all operations, compare them with budgets and objectives, and take appropriate measures to correct unsatisfactory performance and results.
• Reporting on financials to the Owners and any key stakeholders
• Work with the Owners on fiscal plans for the future and property development plans.

• Hire, manage and direct the direct reports for this role (Restaurant and Bar Managers, Chef, and Hotel Manager)
• Oversee their management of their area’s teams, with HR support, without overreaching or micro-managing.
• Work with HR on performance and discipline issues, medical or personal leaves of absence, and hiring for top-line direct reports.
• Attending meetings with each group on the property to report on budget, initiatives and company direction and provide employees with face-time and access to the GM
• Transmit culture, ideas and practices to all staff and serve as a role model for conduct and professionalism.
• In-depth knowledge of hospitality industry trends, regulations, and best practices
• Superior communication skills, both verbal and written
• Strong decision-making and problem-solving skills with the ability to make strategic decisions that impact the direction of the property.
• Executive presence (or gravitas) to act as and be seen as a competent and…