Bilingual Insurance Outreach Navigator

Overview

Description:

We are seeking someone who can be on-site three days a week at our Gloucester Family Health Center and work two days remotely.

North Shore Community Health (NSCH) is an industry leader in the exceptional delivery of community healthcare. We are seeking a dedicated and detail-oriented Bilingual Insurance Outreach Navigator to join our team at North Shore Community Health (NSCH). The primary purpose of this role is to assist patients with navigating the financial complexities related to paying for healthcare. The Bilingual Insurance Outreach Navigator would be responsible for ensuring that community members can effectively enroll, re-enroll, or manage their insurance coverage or otherwise cover the cost of their healthcare services.

This includes providing support for plan changes, managing essential personal documents, and offering internal financial assistance through sliding fee scales and payment plans.

In addition to individual patient support, the Bilingual Insurance Outreach Navigator will also engage in outreach efforts to boost Mass Health C3 enrollment, build relationships with community organizations, and organize educational events. The successful candidate will maintain high-quality customer service, track personal metrics, and collaborate closely with other NSCH Navigators, all while ensuring compliance with state and federal guidelines and maintaining certification as a Certified Application Counselor (CAC).

North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides:

• Comprehensive primary care.
• Dental services.
• Behavioral health care.
• Care management.
• Pharmacy services.
• Substance abuse disorder treatment.
• Nurse care management.
• Insurance enrollment assistance.

NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services.

As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits.

We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment  aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities.

Mission NSCH’s mission is to build healthy communities by providing exceptional care to all.

Vision Healthy People | Vibrant Communities

Values

Accountability We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We do not and will not make any personnel decisions based on protected characteristics. We follow through on what we commit or resolve to do.

Integrity Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards and to treating others with honesty, fairness, respect, and trustworthiness.

Empathy Empathy is a deep appreciation for another’s situation and point of view. We strive to bring empathy into our interactions with each other and with our patients.

Courage We see courage as the strength of character to stand up for our convictions and take risks.

Respect NSCH holds its patients in the highest regard and provides care that is respectful of individual needs and values.

Commitment NSCH is committed to the health and well-being of its community,…