Customer Excellence Representative

Holt Logistics Corp., 101 South King Street, Gloucester City, New Jersey, United States of America

Posted Thursday, January 15, 2026 at 5:00 AM

Holt Logistics Corp. is a family owned, single-source service provider of commercial, accounting, marketing and technology services to marine terminal operators, warehouses and logistics companies.

Under the leadership of the Customer Excellence Manager, you will work directly with specific customers as part of our total account management practices. You will have daily interactions with client to update inbound Logistics, vessel schedule, warehouse coordination, outbound logistics, invoice resolution, reporting and dynamic solutions. Work across various intercompany departments, owning the account and offer customized approach to each client.

Ultimately responsible to make customer feel like they are the only one from front end operations, throughput, and end delivery to drive sales.

As a Customer Excellence Representative, your priority is to contribute to the success of your customer. This means that you develop customer specific solutions based on their needs not on what the company can or cannot do. You will go above and beyond the normal customer response and provide luxury service with swift response time. You deliver results during your assigned clients, drive their key performance indicators and brand loyalty by building your reputation directly to client.

The Customer Excellence department sets the tone by embracing and putting the customer first and make their life easier and simpler by choosing Holt Logistics. Come ready to work each day with a positive attitude.

• Assists in training & developing the client
• Directly call customers to get feedback and identify (weekly/biweekly check in)
• Introduction to company & onboarding of customer (accounting across entity/terminal tour/contact persons)
• Define Customer’s expectations including what reports are needed
• Communication rates in a way that they are easily understood

• Partners with supervisors, terminal, trucking, and back-office coworkers regarding issues
• Frequently communicates and exchanges information with customers on the telephone and face-to-face interactions. Must be able to exchange accurate information in these situations
• Frequently moves across the departments and entities assisting customers, as well as filtering requests to the correct person
• Analyzes customer interactions and feedback to develop solutions to issues
• Improves the services offered by a business by better understanding the needs of customers
• Meets the customer's needs to ensure customer loyalty and satisfaction
• Questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
• Maximizes customer operational performance by providing resources and technical advice
• Communicates operational update and delays (vessel, warehousing, truck loading)
• Develops customer specific SOP for damages, truck loading and special handling requirements
• Pulls updates from terminal and portal that to be relayed to customer, manages information to provide upper leadership in a timely manner so we can provide exceptional customer service
• Interacts and visits with terminal to better understand business operations
• Coordinate with outbound trucking and specific knowledge to receiving warehouse
• Acknowledge trends with the customer and compare against the market
• Build and maintain CRM and email contact list along the way
• Maintain SOP for tasks and update as things become relevant

We believe that taking care of our team is just as important as the work we do. Here’s what you can expect when you join us:

• Comprehensive Health Coverage – Medical, dental, and vision plans for you and your family
• Life Insurance – basic life insurance provided by the company plus voluntary life insurance available for purchase
• Flexible Spending – Healthcare and Dependent Care Flexible Spending available plus Transit and Parking options
• Paid Time Off – PTO, vacation days, holidays and extended sick leave
• Retirement Plans – 401(k) with company match to help you plan for the future
• Professional Development – Access to training, conferences, and learning resources
• Wellness – Mental health resources, company wellness events, financial incentives for wellness programs
• Team Culture – Inclusive, collaborative environment with regular team events and recognition programs

We creating a workplace where you can thrive—personally and professionally.