Key Account Representative- Customer Service

Overview

Ecolab is seeking aSr. Key Account Representative. The Key Account Representative will be the first point of contact for assistance with challenging situations, new associate training and provide ongoing training, and participate in special projects as assigned. This person will work independently with the support of the supervisor, and requires an advanced level of decision making, accuracy, communication and problem-solving skills.

Location
:
This is a Hybrid role. Your training will be provided in Glenwood, IL.

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments

• The ability to make an impact and shape your career with a company that is passionate about growth

• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

• Address and resolve escalated issues raised by internal and external customers on an ongoing basis

• Monitor the performance of team members to insure daily and monthly objectives are achieved

• Conduct new associate training and provide ongoing training

• Participate in projects as assigned

• Actively seek to improve our Quality Management System with the goal of improving current practices

• High School Diploma or GED

• 3-5 years in administrative support or customer facing role, customer service, order management, and/or leadership or independent decision-making experience

• Excellent oral and written communication

• Ability to maintain a positive attitude and adapt to a changing environment

• Ability to work independently in a fast paced environmento immigration sponsorship available

• Bachelor's degree

• Experience supporting multiple areas of business

• Minimum of one year in North America Customer Service

• Excellent attendance and punctuality record

• Proficient in SAP

• Proficiency in Microsoft Office (Outlook, Word, Excel) and computer skills

• Experience in order automation via Conexiom

• Proven analytical experience with high aptitude for research, analysis, and problem solving skills

The pay range for this position is $66,100.00 - $99,200.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.  to see our benefits.

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

• Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

• Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.

At Ecolab, we believe the best teams are inclusive. We are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA).

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.