Retail Store Manager – Team Leader

Retail Store Manager – Team Leader at Mattress Firm summary:

Retail Store Manager responsible for leading multiple store units to achieve sales targets, execute merchandising, workforce planning, inventory control, and deliver an exceptional customer experience. Duties include hiring/onboarding, coaching and talent development, scheduling and compliance, cash handling, stock management, and local marketing/social media execution. Role requires physical tasks (lifting 50+ lbs), strategic planning, KPI analysis, and ensuring adherence to company standards and procedures.

IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY:

Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into the Workday search bar and click on the link. If you are unable to view the job posting, don't hesitate to get in touch with your Talent Acquisition representative.

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Job Details:

The store manager leads Mattress Firm's vision, Company Initiatives and achieves sales performance goals by holding associates accountable for the execution of in-store merchandising in multiple store units. In addition, leads selling programs, driving related KPI results in multiple store units and supporting the omni-channel experience. This individual ensures teams always put the customer at the center and create a compelling and engaging environment for MFRM team members.

As an effective coach, the Store Manager develops associates' skills and performance, fostering a collaborative and motivated team dedicated to achieving success.

New Hire Onboarding and Team Building

Conduct one on one meetings to gain a deep understanding of your team's motivations. and personal/ professional aspirations. Develop a comprehensive team "bio book" that grows alongside your team, evolving to incorporate new insights and knowledge as it is gained.

Have 30-60-90-day check-ins with new team members to discuss progress and opportunities.

Workforce Management

Conduct workforce management activities (store staffing schedule, reconciling punches etc.), utilizing Operations team support and tools.

Ensure company policies, including appearance and functionality standards, and state regulations are followed.

Professional communication and representation of Company brand in all internal and external interactions.

Follow Company procedures for product transfers to ensure proper documentation of inventory.

Ability to plan strategically.

Analyze company provided reporting to determine appropriate staffing levels for store location. Partner with leadership to make staffing level changes.

Talent Development

Provide technical and product knowledge information to associates and customers, serve as subject matter expert

Analyze company provided reporting and identify skill gaps to address through coaching.

Business Operations and Acumen

• Achieve or exceed individual store financial targets through effective execution and customer service at the store level.

• Ensure store execution of product merchandising, marketing and POP standards.

• Partner with marketing to plan, implement and monitor assigned store’s social media strategy to positively impact brand awareness and increase sales.

• Ensure timely opening and closing procedures.

• Manage stock inventory levels for assigned store.

• Review merchandise flow for assigned store, ensuring accurate stock.

• Follow all Company procedures on cash handling including acceptance of payment and deposit processes.

• Adhere to all sales processing policies to ensure the proper creation…