Patient Service Representative

Overview

Job Description

The Patient Service Representative / Patient Access Representative is the first point of contact for patients at The Derm. This dual‑role position is responsible for delivering exceptional customer service while efficiently managing patient scheduling, insurance verification, and referral coordination across two clinic locations and multiple providers.

• Access to health, dental, and vision insurance
• Health Savings Account $500 matching contribution
• Eligible for PTO and Holiday pay
• Company paid life insurance and long term disability (full‑time only)
• Access to voluntary short term disability insurance (full‑time only)
• Access to additional life insurance
• Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian
• 401K with employer contribution
• Profit sharing
• Employee discounts
• And much more!

Essential Functions

• Serve as the first point of contact for patients in person and by phone, providing a welcoming and professional experience
• Schedule, confirm, and manage appointments for four providers across two clinic locations
• Verify patient insurance eligibility
• Process and track referrals and prior authorizations as needed
• Accurately enter and update patient demographics and insurance information in the system
• Communicate clearly with patients regarding appointment details, insurance coverage, and referral requirements
• Collaborate with clinical staff and providers to ensure smooth patient flow and access to care
• Maintain patient confidentiality and comply with HIPAA regulations
• Required Skills & Qualifications
• Demonstrated ability to provide superior customer service in a healthcare setting
• Strong organizational and multitasking skills in a fast‑paced environment
• Experience with appointment scheduling and insurance verification preferred

High school diploma or equivalent is required

• 1+ years of recent medical office experience or in a similar capacity is preferred.
• Proficient in basic computer functions.
• Ability to learn new software quickly.
• Must possess excellent customer service, communication and organizational skills.
• Ability to operate standard office equipment.
• Ability to type a minimum of 40 wpm is preferred.
• Must possess attention to detail.
• Ability to multi‑task, prioritize appropriately, and work well both individually and as part of a team.
• Ability to respond positively to constructive feedback and direction from supervisors.
• Must demonstrate professional appearance and manner at all times.
• Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
• Ability to maintain confidentiality of information.

For this position, the base pay range is $18.00 - $22.00 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education, certification, or training.

Forefront will never request personal information, such as your social security number or banking information, via text or email. In addition, Forefront does not use external messaging applications such as Wire App or Skype to communicate with candidates. If you receive communication or requests of this nature, delete them.

Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact  to let us know the nature of your request and your contact information.