Patient Access Specialist, Part-time

Salary

The salary range for this position is $18.40 - $27.59 (Hourly Rate). Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit our Benefits section .org/benefits to learn more.

• $10,000 Tuition Reimbursement per year ($5,700 part‑time)
• $10,000 Student Loan Repayment ($5,000 part‑time)
• $1,000 Professional Development per year ($500 part‑time)
• $250 Wellbeing Fund per year ($125 for part‑time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Patient Specialist reflects the mission, vision, and values of NMHC, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and regulatory and accreditation standards.

• Consistently practice Patients First philosophy and adhere to high standards of customer service, setting an example to peers and coworkers by fostering a team atmosphere.
• Respond to questions and concerns.
• Forward, direct, and notify Team Lead or Operations Coordinator of extraordinary issues as necessary.
• Maintain patient confidentiality per HIPAA regulations.
• Provide exceptional customer service to patients, establishing a positive first impression of Northwestern Medicine.
• Exceed all consumer requests and alert management of issues or concerns that require escalation.
• Correctly identify and collect patient demographic information in accordance with organization standards.
• Interact with various hospital departments and physicians’ offices to effectively schedule and direct patients through the NMHC systems in a patient/customer‑friendly manner.
• Reach out to patients to schedule an appointment as defined.
• Perform medical necessity checks as necessary for scheduled services, communicating options to patient if appointment fails.
• Inform patients of any issues with securing the financial account for their encounter.
• Complete out‑of‑pocket estimations as requested by patients.
• Provide training and education as needed.
• Manage work schedule efficiently, completing tasks and assignments on time.
• Complete other duties assigned by manager.
• Participate in quality assurance reviews to ensure integrity of patient data information.
• Use effective service recovery skills to solve problems or service breakdowns when they occur.
• Utilize department and hospital policies and procedures to complete assigned tasks.
• Adhere to all department policies and compliance requirements.
• Avoid putting patient in financial or safety risk.

• Communicate information to the patient regarding questions about physician referrals, insurance referrals and consultations.
• Collect authorization numbers in appropriate systems as applicable.
• Provide a professional and constructive environment for communication across units/departments and resolve operational issues.
• Attend intra/interdepartmental meetings, which may involve walking within the NM Campus.
• Communicate customer satisfaction issues to appropriate individuals.
• Demonstrate teamwork by helping co‑workers within and across departments.
• Communicate effectively with others, respect diverse opinions and styles, and acknowledge the assistance and contributions of others.
• Interact with internal customers to provide excellent support service to staff in departments that provide direct patient care.
• Accommodate all levels of communication ability.

• Utilize multiple online order retrieval systems to verify or print the patient’s order.
• Verify insurance eligibility and benefit levels through online tools (NDAS, ASF, etc.) or over the phone as necessary.
• Complete accurate handoff instructions and notes to scheduling staff, noting…