Customer Service Advisor

Overview

Competitive Salary + Pension (6%) + Life Assurance + Employee Assistance and more

40 Hour Week

A great opportunity to join a well-established, fast-growing manufacturing business who are currently recruiting a Customer Service Advisor to join a friendly and high-performing Customer Service team.

This is a great opportunity for a customer-focused professional who thrives in a fast-paced environment and enjoys building strong relationships while managing a varied workload. You will act as a key point of contact for customers, ensuring orders, enquiries and issues are handled efficiently and professionally.

Reporting to the Customer Service Supervisor, you will:

• Review and process customer orders ensuring they are processed within agreed timescales
• Provide prices, lead time, delivery and stock availability information
• Act as the interface between customers and internal teams including Planning, Procurement and Finance
• Resolve customer complaints and credit queries effectively
• Maintain accurate customer records and provide proactive customer support
• Work closely with sales teams to keep them informed of customer activity and changes

• Proven experience in a fast-paced customer service environment
• Comfortable managing multiple priorities with strong attention to detail
• Commercially aware with excellent communication and organisational skills
• Knowledge of another language – desirable
• Strong IT skills, particularly MS Office / Excel
• Able to commit to a full time, office-based role with a realistic daily commute

• 40 hours per week
• Monday to Friday, 8:30am – 5:00pm

• 33 days holiday per year (including bank holidays)
• Salary Sacrifice Pension – Employer 6%, Employee minimum 3%
• Life Assurance – 3x annual salary
• Occupational health & physiotherapy services
• Employee Assistance Programme
• Free onsite parking
• Onsite canteen with free tea, coffee and filtered water
• Supportive, people-focused culture with long-term career stability

If you are passionate about customer service, enjoy working in a manufacturing-led environment and want to join a business that genuinely values its people, we’d love to hear from you.