Support & Marketing Administrator

Overview

We are seeking a proactive and creative Support & Marketing Administrator to join our growing team. This is a varied and dynamic role combining customer support, administration, and marketing, ideal for someone who enjoys working across different areas of the business and taking ownership of their work.

Please note:

Salary is pro rata and hours will be agreed at time of the interview.

You will be a key point of contact for incoming queries, while also supporting marketing and social media activity and ensuring our records, reporting and deadlines are maintained to a high standard.

• Handling incoming phone calls and responding to email enquiries in a professional and timely manner
• Providing effective support and problem-solving for customer and internal queries
• Maintaining accurate and up-to-date files and records
• Supporting marketing activities, including social media content and campaigns
• Conducting research and preparing information for reports and projects
• Working to deadlines and managing competing priorities
• Producing reports and supporting management with information as required
• Collaborating with colleagues while also working independently when needed

Essential:

• Knowledge and understanding of marketing and social media
• Strong creativity with an eye for content and presentation
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Excellent written and verbal communication skills
• Strong organisational skills and attention to detail
• Ability to problem-solve and use initiative
• Comfortable working both independently and as part of a team

Desirable:

• Experience in an administrative, marketing or support role
• Familiarity with social media scheduling tools or CRM systems
• Basic design skills (e.g. Canva)

• Creative and forward-thinking
• Reliable and well-organised
• Confident communicator
• Flexible and adaptable
• Enthusiastic about learning and development

• A varied and engaging role within a growing business
• Opportunity to develop marketing and business support skills
• Supportive team environment
• Company Pension
• Paid Annual Leave
• Onsite parking
• Monday to Friday