Retail Customer Service Associate

Retail Customer Service Associate

Fed Ex Office

The Store Consultant consistently delivers a positive customer experience to all customers using consultative skills to anticipate needs, suggest alternatives, and provide solutions. This customer-service focused team member is knowledgeable in all areas of the store’s business, including print, signs & graphics, and shipping. Responsibilities include taking orders, coordinating activities in the store, providing pricing and product information, and recommending Fed Ex Office products and services.

Additionally, the consultant operates and maintains a wide variety of equipment, moves boxes and equipment, stocks materials, manages the production queue and output, manages complex projects, manages retail supply, and completes assigned tasks based on priority.

• Follows instructions of supervisors and assists other team members in performing store functions.
• Assists in the training of store team members.
• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized needs.
• Provides customer expertise in printing, signs & graphics, and shipping product lines and can recommend appropriate Fed Ex Office products and services.
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer.
• Takes complex customer orders using order systems and provides accurate pricing information.
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
• Maintains a safe, clean, and orderly retail store.
• Ensures confidentiality of customer data and careful handling of documents, media, and packages.
• Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability.
• Stays current on retail store merchandising materials and ensures proper display of all retail area product and signage.
• Takes preemptive action to prevent errors and waste.
• Completes required financial paperwork and may assist with financial reporting including daily sales, close‑outs and bank deposits.
• Follows Fed Ex Office standard operating procedures and adheres to legal, HR, safety, customer service and security policies and procedures.
• Performs multiple tasks at the same time.
• Looks for opportunities to improve knowledge and skills within the retail store.
• Operates with minimal supervision.
• Adheres to all Fed Ex Office team member and retail store standards, as outlined in the team member handbook.
• All other duties as needed or required.

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.

• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Ability to bend/twist at the waist and knees on a consistent basis.
• Ability to communicate effectively with customers, vendors, and other team members.
• Ability to perform work activities requiring cooperation and instruction.
• Ability to function in a fast‑paced environment under substantial pressure.
• Ability to maintain attention and concentration for extended periods of time.
• Ability to work with minimal supervision.
• Ability to report regularly to work and maintain established business hours in order to support the Fed Ex Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position.

Preferred qualifications are not listed for this role.

$19.70 – $23.17 per hour

Fed Ex Office is an Equal Opportunity Employer including veterans and people with disabilities. The company will provide reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process, if requested. Fed Ex complies with applicable fair‑chance ordinances and will consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative, and the California Fair Chance Act.

Further information is available upon request.

The Company offers eligible employees health, vision, and dental insurance, a retirement plan, and tuition reimbursement.