Retail Sales Associate

Job Title

Retail Sales Associate Full Time at Pet Smart

Pet Smart does Anything for Pets and Everything for You — JOIN OUR TEAM!

At Pet Smart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

• Paid weekly
• Associate discounts and perks
• Health benefits:
  
  medical, dental, vision
• 401k
• Tuition assistance
• Career pathing
• Development opportunities

Pet Smart’s Pet Associate (Retail Sales Associate) is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company’s vision, mission, values, and strategy. This role also shares responsibility for store cleanliness and maintenance, and pet safety standards as well as the direct care of pets within our store.

• Provide a positive pet parent experience in person, over the phone, at the sales register, and online.
• Greet pet parents and answer questions throughout the store.
• Prepare online orders for pick-up in-store and ensure a smooth, positive pick-up experience.
• Care for store-owned pets, including feeding, watering, and cleaning habitats (bird, reptile, small animal, cricket, and fish).
• Maintain total store cleanliness standards.
• Support weekly price changes and monthly promotional pricing.
• Stage and sort new product to match sales floor planners; face, fill, and recover products to meet standards.
• Recommend, inform, and sell merchandise, services and live pets.
• Administer store-owned pet medications as directed by veterinarian.
• Promote events such as adoption weekends, Treats enrollment, charity events, etc.
• Ensure a safe environment for associates, pets, and pet parents.
• Take immediate action for sick/injured pets and arrange transport to a veterinarian as needed.
• Assist in various areas of the store (including services) as required; other duties may be assigned.
• Participate in the culture of Belonging and Recognition.
• Follow all Company Policies and Procedures.

• Strong written and verbal communication skills.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Ability to react under pressure and maintain composure.

• Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Ability to reach with hands and arms; stoop, kneel, crouch, talk and hear. Specific vision abilities required; reasonable accommodations available.
• Frequently lift and/or move up to 50 pounds; occasionally lift more than 100 pounds with team assistance.
• Occasional exposure to moving mechanical parts; wet environments with pet hair; moderate noise levels with occasional high noise. Exposure to live animals is common.

Join us for a chance to make a meaningful impact every day. Whether helping a customer choose their first fish, celebrating a pet’s birthday, or seeing a pet parent’s smile after a groom, you’ll create moments that matter. We celebrate diversity and the perspectives of our 50,000 associates, united by a passion for pets.

Apply now. This job summary describes the general nature and level of work associates/leaders assigned to this job perform and is not all-inclusive. You will receive a copy of the official job description for the position you are hired into. Pay rate will be based on relevant experience, skills, and location. This position is hourly and eligible for benefits as described at the benefits site.

Pet Smart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by federal, provincial or local law.

Applicants must be over the age of 18 (except where required by local or state law).

For applicants in our Waterloo, San Francisco, or Los Angeles locations: we will consider for employment qualified applicants with arrest and conviction records in a manner consistent with the law.

• Full-time

• Sales and Business Development

• Retail

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