Automotive Title Specialist II; Manheim

Automotive Title Specialist II (Private Seller Exchange)

3 days ago Be among the first 25 applicants

• Perform all duties of a Title Specialist I, with added responsibility for higher‑complexity transactions.
• Verify the accuracy of all recorded information, including tax details, forms, fees, lien and ownership data, and VIN/licensing information.
• Ensure all documents meet state and company requirements and are properly approved, signed, and distributed.
• Complete title packets in accordance with specific state guidelines as well as PSX SLA’s, ensuring all deadlines are met.
• Serve as a point of contact for employees, customers, dealers, vendors, and third‑party partners regarding title and registration policies, procedures, and status updates.
• Assist external partners and internal teams with process questions, guidance on requirements, and escalation support.
• Work exception queues and verify, update, and resolve title, registration, and documentation exceptions within internal systems.
• Troubleshoot and resolve complex issues preventing completion of title or registration work, ensuring compliance and customer satisfaction.
• Maintain a strong understanding of current state titling, registration requirements, and regulatory changes nationwide.
• Adhere to all internal controls, documentation standards, and audit requirements.
• Support continuous improvement efforts by identifying process gaps or inefficiencies.

• High School Diploma/GED and 3 years’ experience in a related field.
• OR a higher degree or certification beyond a HS diploma/GED in a related discipline with up to 1 year of experience.
• OR 5 years’ experience in a related field.
• Previous vehicle title experience and title handling.
• Strong organizational skills and a high level of detail orientation.
• Ability to type and use 10‑key proficiently.
• Effective communication skills and a strong customer service attitude.
• Ability to recognize title brands and other relevant notations related to titles.
• Willingness to become a California Notary is desired.

• Office setting.

Hourly base pay rate is $21.25 – $31.92 per hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.