Service ITOM Specialist W2
Job in
Glendale, Milwaukee County, Wisconsin, USA
Listed on 2026-01-12
Listing for:
Ajna Infotech
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, Cloud Computing, Systems Analyst
Job Description & How to Apply Below
Service Now ITOM Specialist
Location: Glendale AZ - Hybrid
Type: Contract
What you have done and what you will do:- Demonstrated hands on experience with multiple implementations of the core suite of ITOM applications (Discovery, Service Mapping, Event Management, SAM/HAM)
- Experience leading at least three full lifecycle Service Now implementations.
- Excellent understanding of CMDB data models and relationships, along with hands on experience configuring CMDB for advanced technologies like containerization and cloud services (AWS, MS Azure, etc.)
- In depth understanding and proven experience with implementing Common Services Data Model through the Fly maturity level.
- Ability to analyze existing business services and their relationships with other CIs, and map them for successful ITSM processes such as Incident, Change, and Dev Ops Vulnerability Response.
- Configuring Discovery probes, sensors, and/or patterns to ensure high data accuracy and integrity of our CMDB; experience moving to discovery patterns.
- Core Platform and Service Now scripting knowledge with hands‑on experience is a must; experience with ATF, Service Portal, Platform Analytics, and UI Builder is a plus.
- Experience enhancing Discovery performance and coverage, building effective dashboards for senior managers, service owners, and executives to show accurate and up‑to‑date CMDB health.
- Experience designing and implementing multiple integrations to third‑party systems.
- Leverage proven and innovative technology approaches to solve challenging business problems.
- Provide technical assessments, written documentation, and technical expertise.
- Work on continuous improvement by sharing experiences and knowledge with the team.
- Advise on options, risks, and impacts on business processes and technical architecture.
- 5 years of experience as a key resource for large‑scale ITOM solutions, including at least 3 years as a Service Now Architect/Lead or Service Now Solution Consultant.
- 3 years of Service Now experience with a strong focus on Discovery, Service Mapping, & Event Mgmt.
- Validated successful oversight of several Service Now ITOM implementations.
- Expert knowledge of third‑party integrations with Service Now Discovery probes, sensors, patterns and Service Mapping configurations, and Event Management rules for correlation of events and alerts from monitoring tools.
- Ability to provide technical leadership and professional guidance to managers, team, and vendors.
- Service Now Certified System Administrator Certification.
- Service Now Certified Implementation Specialist Certification – Service Mapping & Event Management (SAM and Cloud Management is a plus).
- Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related field (or equivalent experience).
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work : No
Employment Type : Contract
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