Bi-Lingual Samsung Sales Experience Specialist

Description

• Be outgoing, friendly, and ready to start every day with a positive attitude
• Proactively and courteously approach customers to initiate conversation, assess needs, and offer assistance, demonstrating urgency and attentiveness in offering service, ensuring customers feel valued
• Offer refined, boutique-style attention, guiding customers through the selling process, using open-ended questions to uncover needs and providing personalized solutions with confidence and clarity
• Advise customers by providing information on products and services, helping them make selections through instilling trust
• Suggest complementary items and product bundles while confidently articulating product benefits and values to encourage additional purchases
• Prioritizes building lasting customer relationships that lead to repeat business and tailors future interactions accordingly
• Maintain professional interaction with both customers and fellow employees
• De-escalation of upset customers with an empathetic and providing a positive solution to their concerns
• Accurately complete sales transactions via the POS
• Document customer issues via help desk applications
• Comfortable working with time tracking tools and updating tickets
• Complete and maintain all current product, services and soft skills training as directed
• Meet or exceed personal sales goals while helping the store achieve overall performance metrics
• Contribute to team effort by accomplishing related results as needed
• Responsible for accurately tracking and communicating all activity to Retail Operations
• Ensures cleanliness, organization, and visual standards are upheld in all customer-facing areas
• Demonstrates impeccable grooming and dress standards in line with a luxury retail environment

• Customer Focus - Building a strong customer relationship & delivering customer-centric solutions
• Drives Results - Consistently achieving results, even under tough circumstances
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Persuades - Using compelling arguments to gain the support and commitment of others

• Regular and prompt attendance
• Meet established monthly/weekly sales quota/goals
• Customer/client satisfaction based on post-sale surveys

• Exhibit genuine enthusiasm and warmth when engaging with customers and colleagues, conveying an inviting and confident demeanor
• Maintains poise and composure, even in fast-paced or challenging service situations
• Positively embrace change, striving to continuously improve and learn
• Demonstrated knowledge of products and services
• Proven track record in customer-facing roles within retail, hospitality, or related fields
• Excellent communications, presentation, interpersonal and problem-solving skills
• Impeccable integrity and commitment to customer satisfaction
• Ability to switch gears quickly and readjust your focus appropriately
• Ability to maintain customer confidentiality
• Must be available to work evenings, weekends and holidays as needed
• High school diploma or equivalent required

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.