Retail Operations Associate

Retail Operations Coordinator

Type:
Contract Assignment

Start Date:

ASAP
End Date: 12/18/26
Pay Rate: $30-33/hour

Job Description:

Mange store services/facilities (including external vendors and consultants) in providing a high-quality support service to the 20 Outlets and 2 Flagships and field teams across NA. In the process, protect and maintain the continual operation of the Store environments, the fabric and services of Stores and Store plant and the upkeep of fixtures and fittings etc. in accordance with the required standards (including Health and Safety of Guests, Cast operatives and visitors).

• Work with line manager, senior leaders, peers, end users and other stakeholders to review and tailor Maintenance and Repair programs/policies to the prevailing needs and expectations of the business.
• Ensure excellent internal Guest Service and relationships.
• Adhere to agreed budgets and ensure focus is spent on obtaining value and delivering a safe estate with robust levels of maintenance support to the Store teams.
• Through team, ensure planned proactive maintenance is carried out at seasonally appropriate times of the calendar and are completed to such standards to ensure that estate, fixtures and fittings, environmental services and plant is efficiently maintained to a safe and highly effective level providing optimum support to the Store teams.
• Through team, ensure the reactive and ad hoc requested maintenance activity and comments from internal and external sources are received, considered and where applicable actioned swiftly yet efficiently and to a high quality, aiming for one time only resolution.
• Produce, record and manage a process of communication and visibility for all requests, actioned or otherwise.
• Use the recorded information to understand the imminent challenges, risks, opportunities and to organize works, monitor completion and agree fees/ensure payment.
• Monitor and consider recorded M and R activity to identify repetitive and/or common problems in order to address “trends”.
• Review Store M and R requirements in line with existing construction warranties and contracts.
• Source contractors, consultants and suppliers, negotiate agreements and contracts for a range of services.
• Monitor performance of contractors to ensure competitive costings and quality outputs to meet expected standards.
• Be prepared to provide relevant information on a weekly basis as and when required from line management, peers and internal Guests.
• Respond to special estate development and estate relevant ad hoc projects as defined by self, team or other stakeholders.
• As resource and finance allows, undertake Store visits and/or meet contractors to continue to achieve the requirements of the department and the business.
• Keep up to date with industry information and compile database and photographic library of information relevant to Global Retail Operations.

• Effectively manage the team of internal direct reports and external resource setting clear objectives, commitments, methods and expectations.
• Maintain a cohesive and positive environment of efficient and clear communication involving ongoing dialogue and post event/project review. Identify areas for required personnel and team development and ensure such is attained.
• Take ownership of your professional development through regular career conversations with your line manager and utilizing all available learning resources.

• Accountable to the Senior Manager.
• Allocates all M and R contracts, informs Line Manager and business stakeholders.
• Sign off for M and R works within agreed limits.
• Operate within the defined annual budget for M and R and special projects.
• Lead, support and develop direct report – Retail Operations Coordinator.
• Accountable for developing relationships with key partners including Store Operations, Retail Field Team, Real Estate, Store Design and Construction, Finance, Health and Safety, Brand and Image, Information Systems and Loss Prevention.

• Proven experience of managing maintenance and servicing problems across NA.
• Experience delivering against multiple projects to tight deadlines and within budget.
• Knowledge of bricks and mortar retail environment, essential.
• Knowledge of construction processes and services, desirable.

• High level of written and verbal communication.
• High level of accuracy and attention to detail.
• Exceptional time planning and organization skills.
• Ability to communicate and collaborate effectively with all parties and influence and negotiate with suppliers and vendors.

• High School Diploma or equivalent.
• To contribute to ad‑hoc projects as the business requires.
• Additional hours may be required to meet business needs.

• Associate

• Contract

• Project Management, Strategy/Planning, and Product Management
• Retail and Retail Apparel and Fashion