Bi-Lingual Samsung Sales Experience Specialist

Bi-Lingual Samsung Sales Experience Specialist Work Location

Samsung Experience Store 8001 - Glendale, CA 91210

Regular (Part-Time; 20–25 hours per week)

Samsung Electronics America and 2020 Companies have partnered to hire experienced part‑time retail sales associates within the retail space. Samsung Stores are an interactive and fun product theater designed to treat shoppers to an immersive experience with Samsung’s products and services. At a Samsung Experience Store, we want customers to learn by experiencing Samsung products first‑hand while receiving world‑class service and sales experience.

As a Sales Experience Associate, you are responsible for being the life force of your store. You are empathetic and composed, setting the pace and energy for all customers, with an entrepreneurial spirit and a concierge‑style approach.

• Greet and welcome customers throughout the retail store
• Ask open‑ended questions to help determine the customer’s short‑term and long‑term technology needs
• Use active listening skills to provide customers with options and solutions
• Advise customers on how Samsung products align to create an incredible technology experience
• Educate customers, making it easy to test drive and learn how to use Samsung Electronics products
• Retain knowledge of current promotions, trends, merchandise features, store inventory, policies, and procedures
• Provide diagnostic support for all customers’ mobile devices including phones, wearables, tablets and computers
• Schedule customer‑service appointments, manage queue management and handle customer escalations for services

• Competitive, weekly pay and bi‑weekly bonus incentive
• Hourly pay $20.00, based on store location and candidate experience
• Holiday incentive pay if worked
• Next‑day pay on demand with Daily Pay
• Exciting and innovative work environment
• Achieving team goals
• Learning with the best‑in‑class products
• Work an average of 20–25 hours per week
• Flexible schedule during retail hours, weekends and weekdays

• Technical knowledge:
  Proficient in mobile device hardware
• Use personal wireless device (cell phone) to clock in/out per shift using store Wi‑Fi
• Work nights, weekend, and holidays
• 2–3 years of retail selling experience in a high‑velocity environment
• High School Diploma or GED
• Background check

• Retail and mall experience a plus
• Bilingual (Chinese/Korean/Spanish) speaking a plus
• Familiarity with high‑volume or luxury retail

• Be outgoing, friendly, and ready to start every day with a positive attitude
• Proactively and courteously approach customers to initiate conversation, assess needs, and offer assistance, demonstrating urgency and attentiveness in offering service, ensuring customers feel valued
• Offer refined, boutique‑style attention, guiding customers through the selling process, using open‑ended questions to uncover needs and providing personalized solutions with confidence and clarity
• Advise customers by providing information on products and services, helping them make selections through instilling trust
• Suggest complementary items and product bundles while confidently articulating product benefits and values to encourage additional purchases
• Prioritise building lasting customer relationships that lead to repeat business and tailor future interactions accordingly
• Maintain professional interaction with both customers and fellow employees
• De‑escalate upset customers with an empathetic and providing a positive solution to their concerns
• Accurately complete sales transactions via the POS
• Document customer issues via help‑desk applications
• Comfortable working with time‑tracking tools and updating tickets
• Complete and maintain all current product, services and soft‑skills training as directed
• Meet or exceed personal sales goals while helping the store achieve overall performance metrics
• Contribute to team effort by accomplishing related results as needed
• Responsible for accurately tracking and communicating all activity to Retail Operations
• Ensures cleanliness, organization, and visual standards are upheld in all customer‑facing areas
• Demonstrates impeccable grooming and dress standards in…