Strategic Operations Manager – Disney Store Business Operations

Strategic Operations Manager – Disney Store Business Operations

At Disney Consumer Products, we inspire imaginationritos are committed to creating happiness for families andideos from toys to t-shirts, console games, books, and more, through beloved brands and franchises. Our team brings these experiences worldwide, through the Disney Store e‑commerce platform, Disney Parks, local and international retailers, and Disney Store locations.

Be part of the story as the Strategic Operations Manager – Disney Store Business Operations! This rolecky supports the development and execution of initiatives that enhance operational performance, streamline processes, and align global and regional teams. Acting as both a strategic thought partner andvní operator, the manager translates business needs into actionable plans, supports change initiatives, and maintains consistent documentation, communication, and follow‑through.

The manager collaborates closely with cross‑functional teams across Merchandising & Buying, Site Merchandising and Operations, Marketing, Product Management, Supply Chain, Finance, and Technology to support transformation and growth. The manager partners with the Senior Manager to build and maintain an integrated view of operational excellence, evolution, and best practices. Flexibility to work with diverse cultures, processes, and approaches is required. The role blends operations management, project/program management, people management, and collaboration skills.

This role reports to the Sr Manager, New Business Operations. This is a Full Time role.

Process & Operational Excellence Support

• Support the creation, documentation, and optimization of cross‑functional processes and workflows.
• Assist with maintaining the operational excellence roadmap and tracking initiatives, milestones, and dependencies.
• Conduct research and gather input to identify best practices and process‑improvement opportunities.
• Create clear process maps, standard operating procedures (SOPs), and training materials.
• Assist in preparing regular updates and executive‑level presentations for leadership.

Project & Change Management

• Lead and coordinate project plans, timelines, and tsakan to ensure initiatives stay on track.
• Support change implementation efforts, including stakeholder communication and training.
• Monitor risks, issues, and dependencies, escalating as needed to the Senior Manager.
• Help develop contingency plans and process‑change recommendations.
• Communicate difficult concepts and negotiate with others to adopt a different point of view.

Cross‑Functional Collaboration

• Facilitate alignment across global and regional partners by coordinating touchpoints, capturing feedback, and following up on action items.
• Serve as a consistent point of contact for partners, ensuring clear communication and coordination.
• Partner with key stakeholders to ensure the right teams are engaged early and often in key initiatives.
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Thought Partnership & Innovation

• Act as a sounding board to the Senior Manager, providing insights and recommendations.
• Conduct external research to identify industry best practices and innovation opportunities.
• Help evaluate tools, systems, and capabilities that could drive efficiency and scalability.

Operational & Administrative Support

• Prepare presentations, meeting materials, summaries, and status reports.
• Manage documentation and version control for operational processes.
• Support ad hoc analysis, special projects, and day‑to‑day operational tasks as needed.

• 6+ years of experience in operations, project/program management, process improvement, or strategy; consumer or online retail experience is a plus.
• Demonstrated analytical capabilities; can structure ambiguous situations.
• Strong problem‐solving skills; translate data into actionable insights.
  
  Experience working cross‑functionally in complex or matrixed environments.
• Manage multiple projects concurrently and shift focus as needed.
• Excellent written and verbal communication; strong presentation building skills.
Operate at strategic and tactical levels comfortably.
• Proficiency in Excel, PowerPoint, Keynote; adaptability with new…