Personal Injury Intake Specialist

A great opportunity to be a part of a reputable, and growing law firm handling significant cases in a positive work atmosphere. Our law firm needs an experienced Personal Injury Intake Specialist with strong sales experience and a desire to grow within the legal industry. The Intake Specialist will be the first point of contact with prospective clients, will screen leads, and will be responsible for obtaining case details that will allow the firm to determine if a case should be retained.

We ask that you have a strong customer service background and possess the ability to screen potential client calls. You will ensure operational excellence and handle a large volume of incoming client calls.

Responsibilities:

• Conduct initial client intakes
• Persistently monitor all potential new client inquiries (email, internet, phone and referrals)
• Immediately contact every potential client and establish relationship with client
• Update logs and reporting systems to reflect status of all potential new clients
• Conduct potential new client interviews with genuine empathy and compassion
• Schedule appointments for potential clients
• Take accurate notes during the initial intake
• Collaborate with our attorneys to complete the initial consultation process
• Assist attorneys with administrative tasks related to opening new cases and maintaining databases
• Performs other related duties as assigned.
• * The company reserves the right to add or change duties at any time.

Qualifications:

• Strong attention to detail
• Proven track record to meet goals and deadlines

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.