Senior Quality Management Specialist

Department/Group Overview:

Disney Entertainment & ESPN Technology On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

A few reasons why we think you’d love working for Disney Entertainment & ESPN Technology Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.

Reach & Scale:
The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu to ABC News and Entertainment, to ESPN and ESPN+, and much more.

Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

Content Operations Content Operations is ultimately responsible for successfully delivering Disney’s entertainment and sports content to millions of people every day. This involves developing, operating, and managing a global content supply chain – the myriad of steps involved from taking a finalized TV show/movie, or live piece of content, from inside Disney to audiences around the globe, in their preferred language and format.

This team also manages technology operations in Latin America, Europe and Asia Pacific.

Job Summary:

The Senior Quality Management Specialist leads projects within Distribution Operations related to technical innovation, operations initiatives, and quality management.

As a senior technical project manager, they are part of a team of subject matter experts in AI, post-production, localization and digital distribution.

Projects involve identifying, evaluating, and implementing new technology - AI, automation and workflow improvements to drive quality, efficiency and cost savings.

The Senior Quality Management Specialist will support VP of Distribution Ops to plan and execute end-to-end delivery of strategic technical projects, managing priorities, budgets, documentation, presentations and timelines. Key to the team’s success is collaboration with cross-functional teams to understand workflow needs, leadership priorities, and anticipate risks.

Projects will adapt our content distribution supply chain for new technologies, automation, AI/Machine Learning initiatives, and global direct-to-consumer streaming.

The Senior Quality Management Specialist should be a subject matter expert in quality assurance, asset management, localization workflows, and the digital content delivery process and metadata distributed to various digital platforms globally. The role is expected to have comprehensive understanding of the servicing supply chain within one’s own specialty as well as knowledge of others:
End-to-End servicing concepts, vendor management, Six Sigma, Lean, ISO 9001 practices, and DMAIC process improvement. Identify and develop proposals and project plans and document processes to resolve complex technical, operational, and organizational challenges.

Lead large scale projects that require collaboration between multiple teams and vendors.

Collaborate with Product & Technology teams to define tool requirements/enhancements to help scale our workflows and bring time/cost efficiencies.

Create best practices documentation and educate internal and external teams.

Utilize data and performance metrics to assist with process improvement and workflow optimization.

Propose innovative solutions to problems to the senior leaderships.

Provide oversight for the successful implementation of AI-driven and automated solutions, aligning with supply chain workflows and ensuring high-quality results.

Act as a driver…