Information Technology Support Technician

Position Overview

Under the direction of the Director of Educational Technology and Information Services, the Information Technology Support Technician ensures the availability and proper operations of computer services and systems, provides required information for future reference and/or requirements to outside agencies, provides assistance on the operation of systems and services, ensures the completion of projects in a timely manner and according to application requirements, and provides training to users of the system and advice on applying their computer resources efficiently to their work assignments.

Two full‑time positions (8 hrs./day, 12 mos./yr.) with full district‑paid benefits, in the Educational Technology and Information Services at the Administration Center. Benefits include medical, dental, vision, and life insurance. All Glendale Unified School District jobs are in person.

Note:

The following is only a partial list of examples of duties. A more complete list of duties and responsibilities for this classification can be found on our website at .

• Provides technical support to assist users with computer hardware and software problems and ensure proper operations of services and systems.
• Determines the most efficient and cost‑effective method to diagnose/repair/maintain computers for ensuring availability and proper operation of hardware, software, and network services.
• Ensures that projects are completed timely and aligned with documented requirements such as a scope of work (SOW).
• Prepares/configures/maintains computers to ensure continued functioning and maintain data integrity and retrieval.
• Troubleshoots audio/video equipment (e.g., voice amplification systems, projectors, TVs) and peripheral equipment (e.g., printers, document cameras, copiers) related to connectivity and usage.
• As needed, climbs an appropriate ladder to install, inspect, repair, and troubleshoot equipment (e.g., wireless access points, audio/video hardware).
• Orients/guides school personnel with a wide range of related knowledge for the purpose of providing information on proper operation of systems and services.
• Researches computer and equipment to ensure availability and proper operation of services and systems, and recommends improvements.
• Maintains repair and service records to document hardware, software, installations, and changes.
• Composes technical and non‑technical materials (reports, memos, procedures, scope of works) to document activities and provide written reference.
• Interfaces with vendors/contractors to resolve technical issues related to software and hardware installation, operation, and troubleshooting.
• Performs related duties as assigned.

• One year of recent experience in the installation, maintenance, and support of computer and peripheral equipment and related application systems.
• Valid State of California Class C driver’s license and personal transportation; ability to be insured at standard vehicle liability and property damage insurance rates and to maintain insurability.

• Specific training in Windows and Macintosh preferred.
• Certificates and/or completed courses in a job‑related field are desirable.
• Written and oral proficiency in a second language.

Visit . Step‑by‑step online employment application guide: . Phone inquiries are welcome at (818) 241‑3111, Ext. 1378.

Incomplete applications are disqualified. Application materials must clearly demonstrate that applicants meet all minimum requirements for the job. Attach resumes are not accepted in lieu of a completed district application.

Salary amounts listed above indicate the first and last steps of the range. Probationary period: 130 days of paid service. After an offer of employment, a candidate must submit evidence of freedom from tuberculosis, fingerprint clearance with the Department of Justice, and a pre‑employment physical exam (district‑paid). In addition, pursuant to Senate Bill 848 (SB 848), the District is required to conduct reference checks that include inquiry into whether the applicant has ever been the subject of a…