Desktop Support Analyst II – Glendale, CA 91205 and Cal

PLEASE ANSWER BOTH SETS OF QUESTIONS

TITLE: Desktop Support Analyst II

LOCATION: Glendale, CA 91205 is HQ

MULTIPLE LOCATIONS IN SO CAL: Valid California Driver’s License, including state required levels of active auto insurance.

DURATION: 3 months to possible hire

PAY: $35-$42/hr

FLSA Status: Nonexempt

CITIZENSHIP: Must be US Citizen or Legal/ Permanent Resident Green Card

REPORTS TO: Technology Services Operations Manager

DIVISION: Finance

APPLICATION QUESTIONS PART 1

• Legal Name and Preferred Name or Nickname:
• Best Contact Info(Cell&email):
• Your Linked In :
• Why looking for a new job:
• Availability for interviews and a new job:
• Where do you live(City,State,Zip):
• Desired geographical work location:
• Open to 100% onsite:
• Are you open to travel if needed and have an active passport if needed:
• Are you authorized to work in US(Please indicate
  
  US,Green Cardor Other ):
• Hourly/Salary Expectations:(Weneedarange)$
• Sizes of staff managed and their titles, if applicable(include#ofdirectreports):
• Budgetary Responsibility: $
• Education/Certs/Degrees(alsoindicatewhichcertsareactive):

APPLICATION QUESTIONS PART 2

• Do you have a valid California Driver’s License, including state required levels of active auto insurance:
• Do you have completed/valid IT Certifications that are not expired (eg: Microsoft 365 Certified: Modern Desktop Administrator Associate)? If so, which one’s and are you currently working on any new ones?
• Do you have a minimum 4 years of helpdesk support experience (phone and deskside) in Windows and Mac Professional environments? How many total years, and how current is your experience (example 4/2025):
• How many total years, and how current is your experience troubleshooting Dell, HP, Apple PC/MAC/Laptop hardware to component level:
• Active Directory and Azure – How many total years, and how current is your experience:
• Mobile Device Management solutions – How many total years, and how current is your experience:
• Microsoft Deployment Toolkit for imaging and quick redeployment – How many total years, and how current is your experience:
• Microsoft Windows 10, Microsoft Office 2010 – O365 Suite (Teams, One Drive), Microsoft Exchange/Outlook, Internet Explorer, Chrome, Adobe products, remoting tools, anti-virus solutions, Helpdesk ticketing systems, VPN software, Quickbooks, Auto Cad. – How many total years, and how current is your experience:
• Printer products and the ability to configure printer network devices: – How many total years, and how current is your experience:
• iOS – How many total years, and how current is your experience:
• Configuring/troubleshooting VOIP desk phones. – How many total years, and how current is your experience:
• Experience working in mission critical support environment. – How many total years, and how current is your experience:

SUMMARY

The Desktop Support Analyst II will support Forest Lawn’s use of personal computers, laptops, mobile devices, network connectivity, printing equipment – including all related hardware and software. Ideal candidate is organized, motivated, goal oriented, familiar with PC/Telecom hardware, software troubleshooting and problem diagnostics. Requires strong communication and interpersonal skills. Excellent writing skills are required for the development of clear and well-documented procedures.

ESSENTIAL DESKTOP DUTIES AND RESPONSIBILITIES

• Upgrade or deploy desktops, laptops, software and peripheral equipment in accordance with the approved hardware and software list
• Setup and maintain company issued and BYOD phones including MDM Management
• Configuring VOIP desk phones to provider
• Identify problems, conduct research, isolate issues and provide solutions to software, hardware and telecommunications problems
• Conduct Active Directory, Office
  365 Suite, Azure, VPN and MDM Administration.
• Support users locally and remotely using remote software. Must travel to all local company locations when required
• Provide level 2 and 3 Helpdesk support
• Acquire quotes on equipment, coordinating, receiving and shipping RMA equipment as necessary
• Track inventory of hardware and software as required
• Provide primary weekend support on-call duty every four to five weeks
• Provide verbal and written weekly status reports to…