Assistant Care Coordinator

Job Summary

The Assistant Care Coordinator plays a vital role in supporting the Care Coordinator and clinical team by ensuring smooth operations, timely documentation, and effective communication between patients, families, clinicians, and physicians. This role ensures compliance with regulatory standards and helps provide patient-centered, efficient, and high-quality home health services.

• Assist with intake of new patient referrals, verifying accuracy of documentation.
• Support scheduling and rescheduling of nursing, therapy, and aide visits.
• Communicate with patients and families regarding non-clinical questions, visit confirmations, and updates.
• Coordinate and track visit frequencies, ensuring compliance with patient care plans and regulatory timelines.
• Collect, review, and monitor visit notes, route sheets, and physician orders for completeness and timeliness.
• Ensure clinician compliance with 48-hour documentation submission guidelines.
• Relay urgent messages promptly to nurses, physicians, or managers as appropriate.
• Assist in preparing documentation for audits, surveys, and performance improvement initiatives.
• Maintain accurate records and confidentiality of all patient-related information (HIPAA compliance).
• Provide administrative support such as data entry, filing, and generating reports.

• High school diploma or equivalent (required).
• Associate’s or Bachelor’s degree in healthcare administration, nursing, or related field (preferred).
• 1–2 years of experience in home health, hospice, or healthcare office setting (preferred).

• Knowledge of home health operations and Medicare/Medicaid guidelines (preferred).
• Strong organizational and multitasking abilities.
• Proficiency with EMR/home health software or willing to be trained.
• Excellent communication skills—both verbal and written.
• Strong attention to detail, problem-solving, and time management skills.
• Ability to collaborate effectively with clinical and office staff.

• Professional and compassionate demeanor with a patient-first mindset.
• Commitment to confidentiality and HIPAA compliance.
• Flexibility to adjust to urgent staffing and scheduling needs.

• Competitive pay
• Health, dental, and vision insurance
• Paid time off (PTO), paid sick days and holidays
• Opportunities for growth within the agency
• Supportive and team-oriented work environment

Interested candidates may send their resume to [Insert Email/HR Contact] or apply directly at [Insert Agency Website/Job Board Link].