Lead Medical Assistant

Description

The Lead assists the Office Manager in managing back office operations.

Duties include:

Monitoring patient flow, referral sources and covers back office employees during their breaks and lunches. Ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing.

• Insure proper training of back office staff through development and implementation of training program that meets the scope of practice for medical assistants.
• Retrain staff as needed.
• Handles patient relations including listening to patient complaints for services.
• Interface with patients, vendors, referring physicians to resolve any issues concerning patient care.
• Insure proper maintenance of crash cart and other medications and supplies i.e. Oxygen, emergency kits etc. required for appropriate patient care. Responsible for insuring that expiration dates are properly tracked.
• Interview potential new hires for back office positions.
• Order and maintain the stock of in-house medications.
• Order and maintain Vaccine Supply. (per par level established for corresponding site)
• VFC/VFA tracking and reporting of state funded vaccines)
• Maintain websites i.e. Care 360 Insure staff is adequately trained in access and use of these websites.
• Ensure refrigerator logs and sterilization log are accurately maintained and current.
• Track calibration of equipment according to manufacturer’s suggested schedule.
• Assist Administration with any projects or protocol development as needed.
• Help facility prepare for Audits, Evaluations, Re-evaluations,
• Participate in the review of staff.
• Assist in handling, evaluating and solving daily problems and issues which may arise within the facility. (Including appropriate incident reporting processes when applicable)
• Assist with trouble shooting minor computer issues.
• Prepare Call Back list on daily basis.
• Help with ongoing Medical Assistant Performance Measures.
• Coordination of staff time off request.
• Assure providers have adequate support/coverage.
• Ensure that established workflows are being followed.
• Reports malfunctioning equipment to Office Manager.
• Ordering and tracking of medical supplies.

• High School Graduate or GED
• Medical Assistant Certificate
• 1 year of experience preferred
• CPR Certified
• Certification of Medical Assisting required ex. NHA or AAMA
• Bilingual in English and Spanish/Armenian/ Russian Preferred

• Greet patients before they greet you
• Listen, respond, and make eye contact with every patient
• Personalize interactions with each patient
• Explain to each patient the process of care
• Provide patients with updates throughout their visit

Pay Rate: $26- $28/hr (dependent on experience)

• Medical, Dental and Vision – 100% paid by Employer
• Life Insurance and Accidental Dismemberment – 100% paid by Employer
• Paid Holidays
• Paid Time Off
• 401K
• 401K Matching
• Flexible Spending Account
• Fringe
• Supplemental Insurance to the first visit

• Ability to find solutions when barriers are identified.
• Strong documentation skills.
• Ability to multi-task and prioritize when needed.
• Ability to independently seek out resources and work collaboratively.
• Ability to read, understand and follow oral and written instructions.
• Experience and work ethics that supports working within a high functioning, team-oriented environment.
• Demonstrates a willingness and ability to work under supervision.
• Ability to develop and maintain good working relationships with staff.
• Ability to use computer and learn new software programs.
• Excellent interpersonal skills reflecting clarity and diplomacy and the ability to communicate accurately and effectively with all levels of staff and management.
• Demonstrates ability to work in a regulatory climate that includes oversight of state and federal entities, payer contracts etc.
• Possesses ability to communicate effectively, both verbally and in writing.
• Possesses genuine respect for others and acceptance of their individual social and cultural traits.
• Proficient knowledge of Microsoft Outlook.
• Able to travel and attend professional meetings, conferences,…