Dental Patient Treatment Coordinator

This is a six month fixed-term, full time position (M-F).

Since 1897, the Herman Ostrow School of Dentistry has shaped talented students into outstanding dentists and dental hygienists. Our challenging clinical education and our expert faculty members provide future oral health professionals with the skills they need in order to become the best. Dentists and dental hygienists are consistently viewed as some of the most trusted and respected professionals that serve the public, and our graduates are part of the reason.

The Herman Ostrow School of Dentistry not only educates excellent clinicians but also produces professionals who earn their patients' trust with unyielding commitment to exemplary ethical standards.

USC's Herman Ostrow School of Dentistry is seeking a Bilingual English/Spanish Dental Patient Treatment Coordinator to join the Advanced Orthodontics treatment clinic!

The Dental Patient Treatment Coordinator performs a variety of tasks associated with the computerized dental management system, such as patient registration, insurance authorization and/or verification, and patient scheduling. The Treatment Coordinator will work closely with patients and Ortho Residents to start and continue each patient's orthodontic treatment, schedule appointments and monitor patient flow, communicate procedures and policies, answer any questions, and explain orthodontic general concepts to parents.

The Coordinator also translates treatment plans for Spanish speakers.

• Direct patients about appropriate dental care treatment using defined policies and procedures, monitor progress of patient treatment according to authorized sequential treatment plans and ensure appropriate scheduling accordingly. Work with dentists and patients to initiate care, continue existing care, explain treatment plans, and arrange payment and treatment contracts.
• Prepare and maintain student dentist, resident dentist, and dentist schedules, and assist with scheduling changes according to patient care form.
• Register patients and/or edit registration and dental records, following guidelines to set up patient's dental chart.
• Ensure routine patient contact remarks are updated in the electronic health record.
• Verify all insurance using telephone contacts and web inquiries, determine if patients' insurance is contracted with USC, determine and collect co-pays, and work with patients who require financing to obtain or design financing, payroll deduction, payment plans, etc. Work with insurance companies to resolve billing and coverage issues and provide pricing to patients.
• Ensure required pre-authorizations of service are obtained.
• Ensure patients' rights to privacy, safety, and confidentiality are maintained in accordance with HIPAA regulations, and with all policies and procedures.
• Maintain a safe environment in accordance with compliance standards, policies, and safety regulations.
• Communicate procedures and policies, answer questions for patients/parents in the ortho teaching clinic, explain treatment concepts and translate treatment plans for Spanish speaking parents and patients.
• Accept payments for treatment and post correct accounts, ensure the cash drawer of payments is balanced each day, and secure understanding of financial questions by reviewing the patient ledger before providing information.

• 3 years of past work experience in patient/family communication in a front office dental and/or orthodontic position.
• Demonstrated excellent bilingual skills in English and Spanish (written and verbal).
• Demonstrated excellent verbal communication and telephone skills with patients and family members of all ages.
• Demonstrated ability to multi-task.
• Demonstrated team-oriented and collaborative work style.
• Basic knowledge of financial charges and payment functions.

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit (Use the "Apply for this Job" box below)..

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

As an equal opportunity employer, USC values and promotes diversity, equity, and inclusion in the workplace. The work culture thrives on mutual respect, trust, and constructive collaboration amongst all its members.

USC has great minds that transform the world with their talents and research. Will you be one? Join us!

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The hourly rate range for this position is $20.43 - $23.00.

When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, and…