Client Service Associate

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters;

think of Gallagher.

At Gallagher, we are service-minded individuals coming together to shape a future defined by excellence. As a Client Service Associate I, you'll play a vital role in delivering high-quality and efficient service to both internal and external clients. This hybrid position allows you to work in-office three days a week, fostering collaboration and connection with your team while contributing to key business outcomes such as client retention, satisfaction, and operational excellence.

Rooted in "The Gallagher Way," our shared values propel us toward greatness, and we invite you to be part of this legacy.

In this role, you'll be at the heart of our client service operations, ensuring seamless workflow processes and providing routine client support. You'll collaborate closely with the Client Service Manager or Supervisor to enhance Gallagher's value to our clients and prospects. Your day-to-day responsibilities will include:

• Supporting the business priorities of production team members and the client service function.
• Adhering to efficiency and productivity standards, including data and document requirements, timelines, and tool usage.
• Assisting with the branch's overall workflow processes to ensure smooth operations.
• Creating essential documents, certificates, and reports using appropriate systems and resources.
• Managing certificates of insurance, processing endorsements, handling billing and invoicing related needs, etc.
• Managing ad hoc projects to support team functions.

By contributing to these efforts, you'll help protect our clients, reduce their total cost of risk, and foster a culture of performance and continuous improvement.

Here's what you'll bring to the role:

• A high school diploma or equivalent, along with at least one year of directly applicable experience.
• Proficiency in Microsoft Office.
• Exceptional organizational skills and the ability to use technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills, enabling you to explain complex issues in simple terms and collaborate effectively with colleagues and clients.

Preferred qualifications include an associate's degree, professional certification, or equivalent training and experience, as well as previous experience managing client relationships.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours…