Payment Processor

In the ever expanding city of Los Angeles, Trojans need reliable and convenient transportation options.
USC Transportation has risen to meet that need, operating parking structures, busses, student-run Campus Cruisers and a fuel station. To meet the unique needs of each Trojan, Transportation also coordinates with numerous taxi companies and rental car agencies to provide a vast source of transit options. A division of USC Auxiliary Services, Transportation is always looking for new ways to make USC safer and more convenient for students, athletes, faculty, staff, and visitors.

We are seeking a Payment Processor to join our rapidly growing team.

As our Payment Processor, you will be on the front line of our team, ensuring that University regulations are followed and Transportation continues to provide exceptional customer service. Your knowledge of University regulations and your ability to communicate these effectively to our customers will be crucial to your success. It will be vital to ensure you maintain a smiling, friendly demeanor, so that our guests are happy to return!

• Accept, document, and issue requested receipts for payments made in person, over the phone, online, or through the mail. Verify signatures on all documents, transactions, or other paperwork. Examine currency for counterfeiting.

• Monitor assigned accounts and respond to inquiries regarding charges, balances, due dates, and late fees. Research payment posting issues, such as misapplied payments, missing items, or duplicate payments. Process necessary adjustments or corrections. Generate deferments when necessary.

• Manage customer accounts and resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Escalate difficult or complex problems to manager, as necessary.

• Prepare bank deposits, checking for accuracy and reconciling any errors, as required. Create financial reports, as requested.

• Ensure compliance with all University and department policies and procedures and Federal guidelines with respect to disbursal of any refund, loan check, or any other type of monetary transaction involving student accounts. Advise management of inconsistencies with and recommend modifications to department policies and procedures.

• Reports any maintenance issues for parking lots/ structures, safety/suspicious behavior. This includes communication with dispatch regarding their location, status and calls for service lo cite specific illegally parked cars and submitting work orders to Facilities Services as needed.

• Receives approval and coordinates impound (boot) of vehicles with 3 or more outstanding violations and entering all information into T2 Flex Systems, our law enforcement records management system.

• Assists in providing motorist services to the University community and the public such as directing individuals to available parking and specific buildings/departments on campus, assisting visitors and registered users or the campus parking system in understanding regulations and the availability or parking in all areas of the campus, and jump-starting vehicles

• Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

• Experience:
  
  High School Diploma.

• Experience:
  
  6 months - 1 year.

• Expertise:

  • Knowledge of applicable federal, state, local, and University laws and policies.

  • Demonstrated customer service skills.

  • Ability to handle and balance cash, as well as ability to process or learn to process credit card payments and transactions.

  • Strong math skills.

  • Strong data entry skills with ability to process high volumes of transactions accurately.

  • Basic accounting.

  • Ability to communicate effectively in English.

  • Presents oneself professionally, in line with higher education environment.

  • Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website.

  • In addition, the successful…