Receptionist, Customer Service​/HelpDesk

Support Services - Glendale

Pay Range: $19.47/hr – $25.00/hr

Receives callers at community/office, determines nature of business, and directs callers to destination by performing the following duties.

• Provides quality Customer Service efficiently to residents, families, co-workers and vendors in a manner to ensure satisfaction.
• Directs caller to destination and records name, time of call, nature of business, and person called upon.
• Takes messages accurately including correct spelling of names and phone number.
• Operates multi-line telephone console to receive incoming messages.
• Greet incoming visitors, screen visitors in lobby if unfamiliar.
• Proficiency with multi-line telephones, telephone headset, calculator, fax machine, postal machine and copy machine.
• May cash checks; sell stamps, bill residents for meal charges by entering data on computer system.
• May sell meal tickets to employees and issue visitors pass when required.
• May make guest room reservations.
• Monitor fire alarms, call 911 if applicable and direct emergency personnel.
• Keep track of keys to residents, employees and vendors.
• Performs variety of clerical duties, which may include various projects for the Executive Director, Marketing, Accounting and Activity Departments.
• Performs all duties in a safe and efficient manner. Reports any safety hazards and/or accidents to supervisor.
• Attends all mandatory in-service meetings. Complies with all department and facilities policies and procedures.

• High School diploma or general education degree (GED); or 1-3 months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
• Knowledge of multi-line telephones, telephone headset, calculator, fax machine and postal machine.

Entry level

Full-time

Administrative

Non-profit Organizations

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