Customer Service Representative - PM

Overview

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As a Customer Service Representative – Property Management at Invitation Homes, you will provide outstanding high level customer service to residents in a fast-paced, high-volume environment. This CSR-PM supports the organization by creating a highly successful and efficient customer service environment with responsibilities including, but not limited to:

• Assisting residents in person or over the phone in a courteous and professional manner
• Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience
• Completing resident welcome calls and emails to help ensure a seamless move-in experience
• Assisting in processing Public Housing Agency applications and communicating with the Housing Authority
• Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations
• Reviewing and working through all action items on applicable task lists

• High school or GED
• Proven experience in Property Management administration or customer service
• Intermediate proficiency in Microsoft Word, Excel, Outlook and Adobe; experience using property management software is helpful
• Professional verbal and written communication skills, problem-solving skills, and the ability to handle advanced calls with a calm demeanor

We stand for flexibility, opportunity, and a home that people can make their own. Invitation Homes aims to liberate our associates’ careers and support goal achievement and potential growth.

• Competitive pay and an annual bonus program for all associates
• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
• 401k with matching company contributions
• Casual dress and a positive work environment
• Team events and gatherings
• Employee resource groups:
  Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation

The salary range for this position is: $18.01 - $31.21, plus eligibility for an annual discretionary bonus. Actual compensation within the range depends on skills, experience, qualifications, location, and applicable employment laws.

To attract and retain top talent, we offer competitive compensation and benefits, including:

• Annual bonus program
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off including vacation, sick time, and holidays
• 401(k) with company matching contributions
• Casual dress and an awesome work environment
• Team events and gatherings (pre- and post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other factor protected by applicable law. If you have a disability or special need that requires accommodation, please contact us at human

To all recruitment agencies:
Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.

• Entry level

• Full-time

• Other

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