Intake, Outreach, and Care Manager for Office of Civil Rights Compliance

Position

Intake, Outreach, and Care Manager for the Office of Civil Rights Compliance (OCRC)- Academic Team

Deputy Coordinator for Intake, Outreach, and Support

The Intake, Outreach, and Care Manager reports directly to a Deputy Coordinator and is part of a dedicated team within the Office of Civil Rights Compliance (OCRC) at the University of Southern California. The position allows for the OCRC office to implement a key coordination role in support of the critical initial responses to all reports, as well as ensure a consistent and timely case management process for all parties involved in either Formal or Alternative Resolution processes.

In collaboration with and in support of the Deputy Coordinator for Intake, Outreach, and Support, this position will be responsible for providing administrative and coordination support to assist with the provision of prompt, compassionate, and appropriate responses to all related reports to the OCRC office, while supporting the University's mission to maintain an environment for faculty, staff, and students that is free from all forms of discrimination, harassment, and retaliation, including in academics, extracurricular activities, employment, patient care, and athletics.

• Under the guidance of the Deputy Coordinator, assists with the provision of prompt, compassionate, and appropriate responses to all academic-related reports to the Office of Civil Rights Compliance (OCRC). Assists with timely intake and initial assessment meetings to learn concerns and communicate possible courses of action, resolution options and rights and responsibilities (e.g., university support resources, law enforcement). Refers students and employees to available resources.
• Manages ongoing accommodations for a docket of students, faculty, and staff in the form of supportive measures, with or without the filing of a formal complaint. Ensures timely and accurate documentation of all related reports and responses relating to concerns of protected class discrimination, harassment, and related retaliation.
• Communicates and collaborates with a variety of stakeholders throughout the university to coordinate the delivery of services and ensure faculty, staff, and student needs are met. Facilitates coordination of support services both on and off campus. Develops and maintains relationships with a variety of campus partners (e.g., faculty, staff, students), and, as appropriate, refers matters outside of department's purview to such campus partners and/or coordinates responses with them.
• Provides administrative support to regular initial assessment triage team meetings of a multidisciplinary team of representatives from across the university (e.g., Student Affairs, Department of Public Safety, Human Resources) to promptly respond to all reports of discrimination, harassment, and retaliation and identify and document appropriate responsive steps in a timely manner.
• Assists with training and education programs for university community members as a representative of the department.
• Promotes an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics and demonstrates an ongoing commitment to USC's Unifying Values.
• Performs other related duties as assigned or requested.

The university reserves the right to add or change duties at any time

• Bachelor's degree, and 3 or more years of related experience providing case management in the field of education, public health, social work, sociology, educational psychology, student affairs, and/or related field; experience providing care and support to students, faculty, and/or staff in a higher education setting, highly preferred.
• Deep knowledge and understanding of civil rights laws and policies relating to higher education and employment.
• Experience working with sensitive issues, such as domestic or dating violence, sexual assault, stalking, sexual or gender-based harassment.
• Understanding of the impacts of racial and other forms of inequity, harassment, discrimination, and injustice.
• Demonstrated ability to facilitate support and resources. Ability to organize, prioritize, and manage multiple tasks and data in a high volume, fast-paced environment with accuracy, attention to detail, flexibility, and appropriate discretion.
• Excellent written and oral communication skills and ability to interact effectively with a wide range of internal and external stakeholders.

• Deep knowledge of civil rights law and policy that applies to higher education and employment, in particular Title IX.
• Ability to organize, prioritize, and manage multiple tasks and data in a high volume, fast-paced environment with accuracy, attention to detail, flexibility, confidentiality, empathy, positivity, and compassion.
• Exceptional interpersonal skills and the ability to work collaboratively and interact…