Success Specialist - Cascalote

Housing Success Specialist - The Cascalote

Job Category: Resident Services

Requisition Number: HOUSI
004317

• Posted :
  January 16, 2026
• Full-Time
• On-site

Showing 1 location

Glendale, AZ 85301, USA

At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.

The successful Resident Services Coordinator II - Housing Success Specialist will facilitate and implement core programs as delegated by the program model. Collect and record data to measure program outcomes. Identify human and community service needs of residents. Develop strategies to link residents with needed services, including assistance in overcoming various barriers that might impede access to services. Build community partnerships that bring services and notice to the property;

ambassador/advocate of the property, seeking volunteering, selling the brand. When other services are not available, may deliver direct services. Actively participate with other staff working toward resident stability.

We encourage candidates with lived experience to apply. This is an on-site position. English/Spanish bilingual candidates preferred.

The Cascalote is 148-unit affordable housing community for senior citizens in Glendale, AZ, with at least 17 units set aside for seniors transitioning out of homelessness or with a disability, and with a preference for veterans.

Pay:$/hour DOE

• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
• 403b + match
• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid Time off between Christmas and New Year's Holiday
• Paid Parental Leave and Care Giver Leave
• Paid Life Insurance
• Free Employee Assistance Plan
• Free Basic Dental
• Pet Insurance options

Duties:

• Collect information and document incidents that could potentially need follow-up by property staff and/or residents involved.
• Actively collaborate with Resource Development staff and other Resident Services staff to share information and implement fundraising plans.
• Provide staff members guidance on specialty issues (Hoarding, HSP process, PSH, Domestic Violence, VAWA, Child/Adult Protection etc.).
• Expertise in Financial Support (Community resources, Benefits, Unemployment, etc.).
• Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way.
• Evaluate outcomes of programs and services delivered on a regular basis as required.
• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
• Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.

Minimum Qualifications of Position

• High School Diploma or equivalent.
• Two (2) years of experience in community development, social services, or related field.

Preferred Qualifications of Position

• Two (2) years experience working with individuals with mental health issues.
• Two (2) years working with senior and developmentally disabled populations.
• Bachelor’s Degree in a related field.
• Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.
• Experience supervising staff.

Knowledge and Skills

• Work collaboratively with others in a team environment, respecting the perspectives and contributions of others.
• Demonstrate a high level of verbal, writing, and listening skills.
• Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
• Maintain confidentiality and obtain appropriate release of information as necessary.
• Able to work with people with mental health, disability, substance abuse, legal, and financial issues.

This is a brief description of the position. Mercy Housing is a fair chance employer. While we conduct criminal background checks for all positions, we will consider applicants with arrest and conviction records.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.