Lead Supervisor F&B II

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.

Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Job Title:
Supervisor - Food & Beverage

This position includes a base hourly rate + tips.

Primary

Purpose:

The Lead Supervisor supports the store leadership team in delivering an exceptional guest experience, driving sales, and maintaining operational excellence in all roles. This role is a key part of the store's leadership structure, helping to coach and develop team members in alignment with district priorities and Coach values.

The successful individual will leverage their proficiency in:

• Guest's Experience
  :
  Lead by example in delivering outstanding service and building lasting guest relationships.
• Sales Leadership:
  Support daily sales goals, motivate team performance, and drive key selling behaviors.
• Team Coaching
  :
  Provide real-time feedback, training, and support to associates to elevate their beverage craft, selling, and service skills.
• Operations
  :
  Assist with opening/closing procedures, ordering and inventory management, food safety, and maintaining visual merchandising standards.
• Problem Solving
  :
  Address customer concerns and practical issues with professionalism and urgency.
• Brand Ambassador
  :
  Uphold Coach's brand values and ensure a consistent luxury experience, and act as an ambassador in their local market/mall.

The accomplished individual will possess...

• 1 - 2 years of experience in retail or food service management or retail
• At least 6 months to 1 year in a position that required constant interacting with and fulfilling the requests of customers
• At least 6 months to 1 year of experience delegating tasks to other employees and/or coordinating the tasks of multiple employees
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security
• Available to work flexible hours that may include early mornings, evenings, weekends and holidays

• Courage
  :
  Doesn't hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems quickly and directly; is not afraid to take negative action when necessary.
• Creativity
  :
  Comes up with many new and unique ideas; connects previously unrelated notions; is seen as original and value-added in brainstorming settings.
• Customer Focus
  :
  Is dedicated to meeting the expectations and requirements of internal and external customers; uses customer information for improvements in products and services; builds effective relationships and earns trust and respect.
• Dealing with Ambiguity
  :
  Can cope with change; shifts gears comfortably; decides and acts without the total picture; handles risk and uncertainty.
• Drive for Results
  :
  Exceeds goals; top performer; bottom-line oriented; pushes self and others for results.
• Interpersonal Savvy
  :
  Relates well to all kinds of people; builds rapport and constructive relationships; uses diplomacy and tact; diffuses tension comfortably.
• Learning on the Fly
  :
  Learns quickly when facing new problems; versatile learner; open to change; analyzes successes and failures for improvement; quickly grasps underlying structure.

• Strategic Agility
  :
  Sees ahead clearly; anticipates future consequences; articulates credible visions; creates competitive strategies.
• Developing Direct Reports and Others
  :
  Provides challenging tasks; conducts development discussions; aligns with career goals; builds development plans and executes them.
• Building Effective Teams
  :
  Creates strong team morale; shares wins; fosters open dialogue; defines success as the whole team; builds belonging.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for…