Lead Supervisor F&B

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Job Title:
Supervisor – Food & Beverage

This position includes a base rate + tips.

Primary Purpose: The Lead Supervisor supports the store leadership team in delivering an exceptional guest experience, driving sales, and maintaining operational excellence in all roles. This role is a key part of the store's leadership structure, helping to coach and develop team members in alignment with district priorities and Coach values.

The successful individual will leverage their proficiency in:

• Guest's Experience:
  Lead by example in delivering outstanding service and building lasting guest relationships.
• Sales Leadership:
  Support daily sales goals, motivate team performance, and drive key selling behaviors.
• Team Coaching:
  Provide real-time feedback, training, and support to associates to elevate their beverage craft, selling, and service skills.
• Operations:
  Assist with opening/closing procedures, ordering and inventory management, food safety, and maintaining visual merchandising standards.
• Problem Solving:
  Address customer concerns and practical issues with professionalism and urgency.
• Brand Ambassador: Uphold Coach's brand values and ensure a consistent luxury experience, and act as an ambassador in their local market/mall.

The accomplished individual will possess:

• 1 - 2 years of experience in retail or food service management or retail
• At least 6 months to 1 year of in a position that required constant interacting with and fulfilling the requests of customers
• At least 6 months to 1 year of experience delegating tasks to other employees and/or coordinating the tasks of multiple employees
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security
• Available to work flexible hours that may include early mornings, evenings, weekends and holidays

Our Competencies for All Employees

• Courage:
  Provides current, direct, complete, and actionable feedback; communicates clearly; addresses issues promptly.
• Creativity:
  Generates new and unique ideas; connects ideas and adds value in brainstorming.
• Customer Focus:
  Meets the expectations and requirements of internal and external customers; builds trust and relationships.
• Dealing with Ambiguity:
  Adapts to change; makes decisions with partial information when needed.
• Drive for Results:
  Consistently aims to exceed goals and deliver results.
• Interpersonal Savvy:
  Relates well to diverse people and builds constructive relationships.
• Learning on the Fly:
  Learns quickly, open to change, seeks improvements, and experiments to solve problems.

Our Competencies for All People Managers

• Strategic Agility:
  Anticipates future trends; articulates visions and plans; develops competitive strategies.
• Developing Direct Reports and Others:
  Assigns challenging tasks; conducts development discussions; supports career goals and development plans.
• Building Effective Teams:
  Fosters morale, open dialogue, accountability, and a sense of team belonging.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Coach will…