Lead Supervisor F&B

Coach is a global fashion house founded in New New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

This position includes a base rate + tips.

The Lead Supervisor supports the store leadership team in delivering an exceptional guest experience, driving sales, and maintaining operational excellence in all roles. This role is a key part of the store's leadership structure, helping to coach and develop team members in alignment with district priorities and Coach values.

• Guest
  
  Experience:
  
  Lead by example in delivering outstanding service and building lasting guest relationships.
• Sales Leadership:
  Support daily sales goals, motivate team performance, and drive key selling behaviors.
• Team
  
  Coaching:
  
  Provide real-time feedback, training, and support to associates to elevate their beverage craft, selling, and service skills.
• Operations:
  Assist with opening/closing procedures, ordering and inventory management, food safety, and maintaining visual merchandising standards.
• Problem Solving:
  Address customer concerns and practical issues with professionalism and urgency.
• Brand Ambassador:
  Uphold Coach's brand values and ensure a consistent luxury experience, acting as an ambassador in the local market/mall.

• 1-2 years of experience in retail or food service management or retail.
• At least 6 months to 1 year in a position that required constant interacting with and fulfilling the requests of customers.
• At least 6 months to 1 year of experience delegating tasks to other employees and/or coordinating the tasks of multiple employees.
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling, and store safety and security.
• Available to work flexible hours that may include early mornings, evenings, weekends and holidays.

• Courage:
  Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity:
  Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings.
• Customer Focus:
  Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity:
  Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results:
  Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy:
  Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably.
• Learning on the Fly:
  Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try…