Lead Supervisor F&B II

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Supervisor – Food & Beverage

This position includes a base hourly rate + tips.

The Lead Supervisor supports the store leadership team in delivering an exceptional guest experience, driving sales, and maintaining operational excellence in all roles. This role is a key part of the store's leadership structure, helping to coach and develop team members in alignment with district priorities and Coach values.

• Guest
  
  Experience:
  
  Lead by example in delivering outstanding service and building lasting guest relationships.
• Sales Leadership:
  Support daily sales goals, motivate team performance, and drive key selling behaviors.
• Team
  
  Coaching:
  
  Provide real-time feedback, training, and support to associates to elevate their beverage craft, selling, and service skills.
• Operations:
  Assist with opening/closing procedures, ordering and inventory management, food safety, and maintaining visual merchandising standards.
• Problem Solving:
  Address customer concerns and practical issues with professionalism and urgency.
• Brand Ambassador:
  Uphold Coach's brand values and ensure a consistent luxury experience, and act as an ambassador in their local market/mall.

• 1-2 years of experience in retail or food service management or related retail.
• At least 6 months to 1 year of in a position that required constant interacting with and fulfilling the requests of customers.
• At least 6 months to 1 year of experience delegating tasks to other employees and/or coordinating the tasks of multiple employees.
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security.
• Available to work flexible hours that may include early mornings, evenings, weekends and holidays.

• Courage:
  Provides direct, actionable feedback and addresses problems quickly and directly.
• Creativity:
  Generates new and unique ideas and connections.
• Customer Focus:
  Delivers on customer expectations and builds trust with customers.
• Dealing with Ambiguity:
  Adapts to change and makes decisions with incomplete information when needed.
• Drive for Results:
  Consistently aims to exceed goals and deliver strong performance.
• Interpersonal Savvy:
  Builds constructive relationships and uses diplomacy in various situations.
• Learning on the Fly:
  Learns quickly from new problems and is flexible in applying lessons learned.

• Strategic Agility:
  Anticipates future trends and creates credible strategies and plans.
• Developing Direct Reports and Others:
  Provides development opportunities and supports career growth.
• Building Effective Teams:
  Fosters team morale, open dialogue, and a sense of belonging.

Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis. Americans With Disabilities Act (ADA) accommodations are available. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at or e

Visit Coach at

BASE PAY RANGE: $18.00 to $22.00 hourly. Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

General Description of All Benefits:
Health benefits (medical, dental, vision), life insurance, disability insurance; 401(k) plan; paid time off for wellness needs and vacations.

General Description of Other Compensation:
Eligible employees may receive product discounts and incentive compensation.