Veterinary Assistant

Overview

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The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician’s productivity.
• Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow of patients.
• Provide professional, efficient and exceptional service at all times.
• Perform or prepare procedures that do not require veterinarian or veterinary technician assistance, complete preparatory work for other procedures, ensure that clients and pets are comfortable in the hospital, and monitor hospitalized or surgical pets as allowed in the state practice acts.
• Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and other issues.
• Obtain relevant information and history from clients and maintain proper and complete medical charts.
• Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.
• Assist with surgery as applicable.
• Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties.
• Mentor other paraprofessionals in the hospital.
• Other job duties as assigned.

• Quality - The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency - We use resources to the full, waste nothing and do only what we can do best.
• Freedom - We need freedom to shape our future; we need profit to remain free.

• Competencies:
  
  Leadership, Action Oriented, Customer Focus, Listening, Peer Relationships, Personal Learning, Functional:
  Ensure medical quality, Effective communication.
• Position Description reference:
  Veterinary Assistant - Job Description.docx (Last Revised: 05/03/2018).

• Ability to multi-task and manage multiple tasks at one time.
• Communication skills: fluent English, strong written and verbal communication, correct spelling of terms.
• Organizational ability; systematic approach to assignments.
• Problem solving; translate problems into practical solutions.
• Client service skills; attentive, courteous and informative service.
• Intellectual ability; ability to follow instructions in various formats.
• Mathematical ability; basic arithmetic and unit conversions.
• Computer skills; comfortable with medical software and Microsoft Outlook, Word and Excel.

• Initiative, Integrity, Cooperativeness, Flexibility, Independence, Tolerance for Stress / Resiliency.

• Work at a computer for long periods; confident around pets; may require more than 40 hours per week, including weekends and evenings.
• Noise level is moderately high; ability to stand, walk, stoop, kneel, crouch, and climb; lift up to 50 pounds.
• Good hand-eye coordination and vision; exposure to pets and potential hazards.

• Certificate of completion from a NAVTA approved Veterinary Assistant program, or equivalent combination of education, training and experience.
• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform radiography and exposure to radioactive substances.
• One year related experience required with customer service preferred.

The pay range…