System Admin​/Tech Support

About Barron Lighting Group

Integrity and innovation. Quality and flexibility. These characteristics are celebrated by the employees of Barron Lighting Group. At Barron, we constantly prove our reputation of delivering the world‑class service that our customers want – when they need it.

System Admin/Technical Support

The Systems Administrator / Technical Support role is responsible for providing reliable day‑to‑day IT support while assisting in the administration of core cloud systems and infrastructure. This position delivers Tier 1–2 support for end users, manages accounts and access, and helps maintain system performance, security, and availability across the organization. The role supports Google Workspace, AWS‑based resources, endpoints, and business applications, while contributing to ongoing improvements in documentation, security practices, and operational efficiency.

The Systems Administrator works closely with internal teams to troubleshoot issues, support onboarding and offboarding processes, and assist with system upgrades and cloud initiatives.

The ideal candidate is a hands‑on problem solver with strong troubleshooting skills, a customer‑focused mindset, and a solid foundation in cloud‑based environments and systems administration, looking to continue developing their technical expertise in a collaborative environment.

End-User Technical Support

• Provide Tier 1–2 support for hardware, software, and cloud‑based systems
• Troubleshoot macOS and Windows endpoints, printers, and mobile devices
• Support Google Workspace (Gmail, Drive, Calendar, Meet, Admin Console)
• Manage user onboarding and offboarding (account provisioning, group access, MFA setup, device configuration)
• Support internal business applications
• Maintain accurate documentation of issues, resolutions, and IT procedures
• Deliver responsive, professional customer service across the organization

Cloud & Systems Administration

• Administer Google Workspace (users, groups, OU structure, security policies)
• Manage identity and access controls, including SSO and MFA
• Support AWS infrastructure (EC2, S3, IAM, basic networking/security groups)
• Monitor system health, uptime, and performance
• Manage endpoint protection and patching processes
• Maintain backup and disaster recovery processes
• Support firewall, VPN, and basic network troubleshooting

Security & Compliance

• Enforce least‑privilege access controls
• Assist with security monitoring and response
• Maintain documentation for security policies and procedures
• Support vulnerability management and patch cycles
• Participate in internal audits or compliance initiatives as needed

Projects & Continuous Improvement

• Assist with cloud migrations, SaaS implementations, and system upgrades
• Evaluate and recommend improvements to systems, workflows, and security posture
• Contribute to IT documentation and knowledge base development

N/A

Education and Experience:

• 3‑7 years of experience in IT support and/or systems administration role
• Google Workspace administration experience
• AWS fundamentals (IAM, EC2, S3, networking basics)
• Endpoint management
• Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN)
• Experience supporting cloud‑based SaaS environments
• Strong troubleshooting, communication, and customer service skills

Preferred Qualifications:

• Experience in a cloud‑first or SaaS‑driven organization
• Familiarity with MDM tools (Jamf, Kandji, Intune, etc.)
• Experience with scripting or automation (Bash, Power Shell, Python)
• Security‑focused mindset
• Relevant certifications (AWS, Google, CompTIA, etc.)
• Excellent communication, negotiation, and presentation skills
• Strong analytical, organizational, and problem‑solving skills
• Willingness and ability to travel 75%–80% of the time (more if based outside Arizona)

• Ability to sit for extended periods while working at a computer workstation
• Ability to frequently use hands and fingers for typing, data entry, and operating computer equipment
• Visual ability to read computer screens, technical documentation, and detailed information
• Ability to communicate clearly and effectively, both…