Hotel Front Office Manager

Overview

Join our team, a 2025 USA Today Top Workplace Winner!

Now hiring a Hotel Front Office Manager at the Hampton Inn & Suites Glendale Westgate
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THIS POSITION COMES WITH A $500 SIGN ON BONUS!!

We are excited to welcome you to an award-winning, family-owned hospitality company that values teamwork, mentorship, and career development.

The Hampton Inn & Suites Glendale Westgate is managed by NCG Hospitality, an award-winning, family-owned business with a long-standing history in owning, developing, and operating over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed.

Our friendly Hotel Front Office Manager is responsible for leading a front desk team to ensure guests receive courteous and attentive service throughout their stay.

• Guest Experience
  • Provide exceptional guest service while setting high service standards for the front desk team to follow
  • Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction
• Operational Excellence
  • Uphold service quality by investigating guest concerns, initiating corrective action, and conducting periodic room inspections
  • Supervise front desk team, including hiring, training, scheduling, and performance management
  • Instruct and reinforce excellent guest interactions and communication standards with the front desk team
• Financial & Front Office Administration
  • Assist with accounting functions including billing, reporting, and financial reconciliation
  • Monitor and support procedures related to inventory, key control, and monetary handling

• Two or more years of supervisory experience
• Two or more years of general hotel operations experience
• Strong customer service skills including problem-solving and complaint resolution
• Strong interpersonal, relationship-building and communication skills
• Strong attention to detail and organizational skills
• Ability to work effectively and efficiently in a fast-paced setting

We take pride in the inclusive environment we’ve created and our award-winning status, staying true to our core values of Growth, Fun, Trust, and Responsibility. You’ll see how your role contributes to the overall success of the Hampton Inn & Suites Glendale Westgate.

• Personalized career pathing and skill development
• Leadership and mentorship programs
• Educational and certification reimbursement

• Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
• Catch of the Day – earn bonuses for going above and beyond to support team and guests
• Everyone Sells – earn cash for bringing in business to our properties
• Paid Volunteer hours – Earn money for community service

• Medical, dental, and vision plans
• Paid sick time and Paid Time Off
• Virtual telehealth access and employee assistance resources
• Monthly health and fitness reimbursement programs

• Same-day pay options
• Referral bonus – earn cash for bringing great team members
• 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
• Health Savings Account

NCG Hospitality is an Equal Opportunity Employer.