Care Coordination Case Manager Emergency Department Care Coordination

Overview

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Primary City/State: Glendale, Arizona

Department Name: Case Mgmt-Hosp

Work Shift: Night

Job Category: Clinical Care

Location: Banner Thunderbird Medical Center
- Emergency Department

Position: Case Manager Care Coordination Social Worker

This role operates in the Emergency Department at Banner Thunderbird Medical Center. The candidate will hold an LMSW and bring at least two years of hospital case management experience, with strong communication skills and the ability to thrive in a fast-paced environment. This is an opportunity to join a collaborative team and provide essential support to patients and families when they need it most.

• Manages individual patients across the health care continuum to achieve optimal clinical care, financial, operational, and satisfaction outcomes.
• Acts in a leadership function with process improvement activities for populations of patients to achieve the optimal clinical, financial, operational, and satisfaction outcomes.
• Actively collaborates to develop and manage the interdisciplinary patient discharge plan and communicates it across the continuum of care.
• Maintains knowledge of Medicare, Medicaid and other program benefits to assist patients with discharge planning and choices. Knowledge of community resources relevant to health care, end of life dynamics, substance abuse, abuse, neglect, and domestic violence.
• Establishes and promotes a collaborative relationship with physicians, payers, and other members of the health care team. Collects and communicates pertinent, timely information to payers and others to fulfill utilization and regulatory requirements.
• Educates internal members of the health care team on case management and managed care concepts. Facilitates integration of concepts into daily practice.
• May supervise other staff.
• Has freedom to determine how to best accomplish functions within established procedures. Confers with supervisor on unusual situations. Positions are entity based with no budgetary responsibility. Internal customers:
  Patients, families, all levels of nursing management and staff, medical staff, and other members of the interdisciplinary health care team. External Customers:
  Physicians and their office staff, payers, community agencies, provider networks, and regulatory agencies.

Social Worker: Requires a Master's Degree in Social Work. Requires a Licensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW) or have an MSW with the requirement to become licensed within 6 months of hire date. An equivalent license applies to states that do not recognize an LMSW; therefore, the employee must possess a Master’s Degree and be a Licensed Social Worker.

For assignments in an acute care setting, Basic Life Support (BLS) certification is also required. Requires a proficiency level typically achieved with 2 years clinical experience. Must demonstrate critical thinking, problem-solving, effective communication, and time management skills. Must work effectively in an interdisciplinary team. May have to take rotating call based on facility need. Banner Registry and Travel positions require a minimum of one year Case Manager experience in an acute care hospital.

RN: Must possess knowledge of case management or utilization review as normally obtained through the completion of a bachelor’s degree in case management or health care. Requires current Registered Nurse (R.N.) license in the state worked.

CCM (Certified Case Manager) certification preferred.

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