Client Services Representative - AZ - Animal Health Institute

Client Services Representative - AZ - Animal Health Institute

The Client Services Representative is part of the Clinic Finance Department and performs a variety of front office operations which includes acting as the initial point of contact for all individuals entering the Animal Health Institute, assisting clients with checking‑in, obtaining the status of appointments and assisting with registration. This individual will provide excellent service and support for the students, faculty, staff, and clients at the Animal Health Institute.

The Client Services Representative must develop an understanding of the Animal Health Institute’s operations to effectively provide general information regarding the AHI clinics and its services. This position reports to the Manager of Patient Accounts.

• Determine how to check in patients and assist clients with check‑in processes, both in the building and curbside.
• Ensure optimal client satisfaction upon patient arrival, check‑in, registration, and waiting in the lobby.
• Communicate with clients effectively to provide a professional and accurate check‑in experience and registration process.
• Ensure timeliness of appointment times and provide wait times to clients.
• Provide clients with assistance in completing registration forms as appropriate and necessary.
• Communicate with all individuals visiting the Animal Health Institute and elevate complex issues to leadership.
• Serve as a liaison between clients, clinic staff and students by assisting with various questions to reduce the number of visits to the Account Representatives.
• Assist with payment collections for clients at the Equine Bovine Center.
• Oversee lobby operations to ensure a safe working area for all colleagues and patients.
• Coordinate with available university service agents to fulfill customer accommodations.
• Occasionally cover for other staff, including functions of the accounting office such as credit, collection, insurance, and billing matters.

• Other duties as assigned.

The requirement for this position includes the following:

• Education and Experience: High school diploma or GED is required. Must have 3-5 years of experience working in a customer service related role. Previous data entry experience is preferred. Previous experience working in a healthcare setting is highly desired.
• Computer
  
  Skills:
  
  Computer proficiency in MS Office (Word, Excel, Outlook). Experience using medical practice management software is a plus.
• Physical Demands: The employee is frequently required to stand, walk, sit, talk and hear. The employee must regularly use hands to handle or feel and reach with hands and arms. Frequently lift and/or move up to 40 pounds.
• Work Environment: The noise level in the work environment is usually moderate.

We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance. We offer flexible spending accounts including healthcare reimbursement and child/dependent care account. We offer a work life balance with competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days. We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program.

Wellness is important to us and we offer a wellness facility on‑site with a fully equipped fitness facility.

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, and regulation.

Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36‑601.01) and the Smoke Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.