Account Representative - AZ - Animal Health Institute - Clinic Finance

Overview

Summary
The Account Representative is part of the Finance Department and works in the front office of the Animal Health Institute. The Account Representative performs a variety of front office operations and provides support for the students, faculty, staff, and pet owners at the Animal Health Institute. The position reports to the Assistant Manager of Patient Accounts for the Midwestern University Animal Health Institute (AHI).

• Greet and direct clients and visitors at the Companion Animal Clinic and the Equine Bovine Center
• Check in patients curbside as they enter the Animal Health Institute grounds
• Schedule appointments for veterinary patients and complete registration for the Equine Bovine Center and the Companion Animal Clinic
• Answer phones and direct client questions appropriately
• Enter client/patient information into the practice management software
• Utilize correct veterinary terminology
• Perform cashiering/over the counter payments and collections
• Differentiate routine veterinary cases from emergency cases
• Work in conjunction with the Manager of Patient Accounts to help reach and maintain financial and accounts receivable goals for the Animal Health Institute
• Monitor and maintain various reports and daily deposits for the College of Veterinary Medicine
• Document appropriate notes in practice management software
• Generate receipts to clients
• Explain charges/balances to clients
• Prepare account adjustments for approval and process refunds
• Work extended hours and weekends with flexible schedule
• On occasion, animal handling may be required
• Must treat all employees, students, and clients with a high level of respect while providing excellence in customer service, following the guidelines of MWU and the Animal Health Institute
• Provide support for other MWU clinics as needed
• Other duties may be assigned

• Greet and direct clients and visitors at the Companion Animal Clinic and the Equine Bovine Center
• Check in patients curbside as they enter the Animal Health Institute grounds
• Schedule appointments for veterinary patients and complete registration for the Equine Bovine Center and the Companion Animal Clinic
• Answer phones and direct client questions appropriately
• Enter client/patient information into the practice management software
• Utilize correct veterinary terminology
• Perform cashiering/over the counter payments and collections
• Differentiate routine veterinary cases from emergency cases
• Work in conjunction with the Manager of Patient Accounts to help reach and maintain financial and accounts receivable goals for the Animal Health Institute
• Monitor and maintain various reports and daily deposits for the College of Veterinary Medicine
• Document appropriate notes in practice management software
• Generate receipts to clients
• Explain charges/balances to clients
• Prepare account adjustments for approval and process refunds
• Work extended hours and weekends with flexible schedule
• On occasion, animal handling may be required
• Must treat all employees, students, and clients with a high level of respect while providing excellence in customer service, following the guidelines of MWU and the Animal Health Institute
• Provide support for other MWU clinics as needed
• Other duties may be assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This individual must have the ability to work in a constant state of alertness and safe manner and must have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The position requires strict compliance with all policies and procedures
• This position requires a significant amount of interaction with the public and many internal customers and therefore, the individual must be able to develop positive rapport effectively
• Compassion for pets and people- awareness and understanding of other’s reactions

High school diploma or GED is required. Must have a minimum of 2 years of experience working in a healthcare setting. Previous experience working in a veterinary animal hospital is preferred. Experience working in a team environment with a high focus on excellent customer service and the ability to maintain a professional demeanor, be detail oriented, and promote a welcoming atmosphere is essential

Computer proficiency in MS Office (Word, Excel, Outlook) is required. The individual must have the ability to learn/navigate effectively in a practice management system.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential…