ACOS Veterinarian

Overview

Area Chief of Staff – CA. Effective: 12/18/2024. The primary purpose and function is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care).

The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care).

Note: For current associates, apply through the internal career site by logging into Workday and using the Jobs Hub app or searching for Browse Jobs.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, and manage the controlled substance inventory for relief doctors as required by law.
• Own doctor engagement and retention by assessing risk, implementing a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and successful.
• Oversee the coaching program for newly hired veterinarians to ensure an engaging experience which results in a productive doctor knowledgeable in Banfield quality standards, Optimum Wellness Plans, processes, and workflows; provide experiential learning to develop clinical, surgical, and dental skills based on individual needs.
• Partner with the Director of Veterinary Quality and Talent Acquisition to recruit veterinary talent and act as a brand ambassador in the local veterinary community. Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates during hospital observations.
• Collaborate with associate doctors to ensure they have the skills to achieve productivity goals through high-quality medicine, preventive care, client experience, and partnership with the hospital team.
• Deliver veterinary operations KPIs of assigned hospitals through leadership and partnership with practice managers; develop, execute, and revise plans to achieve KPI targets; accountable to hospital OGSM performance for quality medicine and outcomes.
• Develop a veterinary leadership talent bench and implement a succession plan for assigned hospital pod.
• Ensure compliance with Banfield clinical essentials, regulations, and industry standards via quality assessments, medical record reviews, audits, and patient safety event reviews. Ensure local, state, and federal regulatory compliance including controlled substances management and radiation safety. Create and execute plans to resolve identified gaps.
• Validate clinical skills of veterinary assistants and technicians; partner with the practice manager to address skills gaps.
• Champion preventive care culture and drive wellness plan growth and retention.
• Promote access to care and superior client service to meet or exceed client experience scorecard goals; ensure timely resolution of client complaints related to medical standards of care.
• Manage medical equipment inventory and requests in partnership with the Director of Veterinary Quality.
• Deliver the highest level of veterinary care ethically and professionally, ensuring an exceptional client/pet experience.
• Establish trust with clients by delivering preventive care, complete diagnostic workups, thorough treatment plans, home care instructions, and follow-up planning.
• Other duties as assigned.

• Quality – The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility – We demand total responsibility from ourselves and support responsibility of others.
• Mutuality – A mutual benefit is a…