Senior Acute PAS Representative ER

Senior Acute PAS Representative ER page is loaded## Senior Acute PAS Representative ER locations:
Banner Thunderbird Med Ctr (5555 W Thunderbird Rd) time type:
Full time posted on:
Posted Todayjob requisition :
R4429077
** Primary City/State:
** Glendale, Arizona
** Department Name:
** ER Registration-Hosp
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* Work Shift:

** Evening
* * Job Category:
** Revenue Cycle
** Great careers are built at Banner Health. We’re looking for the best and brightest to join our team that earned Great Place To Work Certification.  Apply today to build your career.
**** Why You’ll Love This Role:
** At Banner Health, you’re not just taking a job—you’re joining our mission of “Healthcare made easier, so life can be better.” As a Patient Access Services Representative, you will be the vital first point of contact for patients entering our care. Whether it’s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.
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* What You’ll Do:

** The
** Senior Acute Patient Access Services Representative
** provides mentoring, training and offers on-going guidance as needed for a Patient Access team. Additionally, Senior Representatives will function as the primary resource/SME for team member workflow questions and concerns. You will be responsible for insurance verification, patient check in, collections and will be an additional extension of leadership.
** You’re a Great Fit If You:
** Thrive in fast-paced environments (like ERs, clinics, or specialty care).  Have stellar communication skills and a high emotional IQ.  Are detail-oriented, tech-savvy, and a natural problem-solver.  Have strong sense of urgency, ability to prioritize and handle multiple tasks at once, along with excellent follow through skills are required.

We are looking for someone who demonstrates strong leadership skills and can confidently guide and support the team.  Ideal qualities include the ability to:
Keep the team focused and on task  Train and mentor new hires with confidence   Work independently to complete reports alongside regular workflow  Handle escalated patient concerns professionally and de-escalate tense situations  Have a solid understanding of payment hierarchy and be able to clearly explain balances to patients  Enforce collection policies with professionalism and firmness. This role requires someone who leads by example and can balance team support with operational responsibilities.
** Hours and

Schedule:

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* ** Thurs, Fri, Sat 2pm-2am
** On-call shifts and Holidays may be required.  You will also receive an additional $1/hour weekend shift differential for any weekend hours.

Banner Health’s premier West Valley Level I Trauma for adults and Tertiary Care destination for all ages. Banner Thunderbird Medical Center (BTMC) and Banner Children’s Hospital at Thunderbird provide a preferred destination for surgical, oncological, cardiovascular, neuroscience, orthopedic, pediatric, and women and infant services achieved through best-in-class 5-star CMS rating to provide patients with high quality, safe care for the best possible experience.

Our campus is one of the largest campuses in the Banner network with over 3000 employees. BTMC was voted Best of the Best in 2023 by Banner Health out of 30 hospitals. This is the most prestigious award one of our largest hospitals can receive for consistently meeting our annual targets. If you would like to contribute to truly leading edge caring, we invite you to bring your experience and skills to Banner Thunderbird.

POSITION SUMMARY This position is the first point of contact at healthcare facilities and assist patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability.

Demonstrates the ability to resolve…