Surgical Coordinator - Urology

2 days ago Be among the first 25 applicants

General Summary / Responsibilities:

• Monitors, coordinates surgical scheduling tasks for assigned providers.
• Manages Authorization or obtains authorizations for procedures, diagnostic testing, medication authorizations, pre-operative testing, or surgeries as required by the patient’s health care insurers or managed care providers.
• Schedules internal and external appointments, procedures, and surgeries.
• Reviews surgical procedures with patients, providing education and review of necessary documents and secures patients’ signatures on required documents.
• Confirms patient surgical and diagnostic appointments with appropriate facilities and ensures timely delivery of appropriate documents.
• Schedules or coordinates pre-admission testing, surgical clearance appointments with the patient’s Primary Care Physician office, Cardiology or other specialty practices.
• Timely review of pre-operative testing results and forwards abnormal test reports to the surgeon, physician assistant and clinical coordinator. Communicates the same with the patient’s Primary Care Physician regarding medical clearances.
• Reviews chart for completeness and accuracy by ensuring all pertinent studies/diagnostics are available prior to pre-operative testing and surgeries.
• Immediately greets and directs patients and visitors, answers telephone calls promptly and courteously.
• Utilizes Electronic Medical Record to document all patient communications.
• Assist with any other assigned duties or tasks.
• Maintains confidentiality of all patient information and complies with HIPAA regulations.
• Promotes and supports the mission and values of PVHO/AUUA through all verbal and nonverbal actions. Perform other related duties as assigned.

• Performance Requirements:
  Knowledge:
  • Medical practice protocols for scheduling and patient demographics
  • EMR systems
  • Medical terminology
  • Insurance practices, CPT, and ICD-10 coding
  • Grammar, spelling, and punctuation for documentation
  • Customer service principles and techniques
• Skills / Abilities:
  • Self-starter with minimal supervision
  • Effective communication with patients and providers
  • Multitasking in a fast-paced environment
  • Analytical and responsive decision-making
  • Use of multi-line phone systems
  • Clear and concise verbal communication
  • Strong organizational and time management skills
  • Excellent interpersonal and problem-solving skills
  • Professional and positive demeanor
  • Basic computer skills
  • Teamwork and flexibility
  • Confidence in presenting pricing and financing
  • Urology experience (preferred)
  • Surgical scheduling experience (required)
  • Bilingual in Spanish (preferred)
• Experience:
  • 1 year of surgical scheduling (Required)
  • 2–3 years of medical office experience (Required)
  • Experience in a fast-paced, high-volume office (Preferred)
• Education:
  • High school diploma or GED (Required)