Repossession Liquidation Specialist

Credit Union West has been named a ‘Top Company to Work for in Arizona’ for the 13th year in a row )! This prestigious award announced by Best Companies

AZ is earned by achieving stellar marks in a comprehensive workplace survey, where employees are asked to rate and share feedback including culture, leadership and overall satisfaction.

Credit Union West continuously looks for ways to improve employee satisfaction and experience. In addition to high paying wages, Credit Union West also offers the following:

• Full-time employees receive 100% paid health, dental & vision insurance
• Earn incentives up to 20%
• 401K plan with employer matching funds up to 5%
• Profit Sharing
• Tuition reimbursement
• Gym membership reimbursement
• Paid time off for holidays, vacation, and sick days
• Credit Union West membership and discounts

Be part of our award-winning team!

Enhances the quality of life for our members/team members by meeting or exceeding their service expectations. Responsible for directing and managing entire process of liquidating all repossessions. Ensure appropriate repair or claims are filed to reduce deficiency balances. Ensure pricing of repossessed vehicles are in a fair market range. Responsible that sales actions are properly documented, and records appropriately maintained. Responsible to research all repossessions for ancillary products and initiate refund requests and follow up until funds or resolution is received.

Full understanding of GAP products, Depreciation Protection, Credit Life, Disability and Unemployment. Early-stage collection of delinquent consumer loans as necessary and other duties as assigned.

• Repossession Administrator - Ensures that repossession functions and property dispositions are conducted in accordance with established policies, procedures, and applicable laws and regulations. Schedules, coordinates, and documents all post repossession activities. Ensures that repossessed collateral is closely monitored and accurately inventoried. Ensures state appropriate Notice and Rights letters are mailed to each borrower by regular and certified mail. Ensures out of state repossessions are liquidated in accordance with state regulations.
  
  Review and evaluate all repossessions for damages and initiate claim with member’s insurance carrier or CPI carrier if applicable. Responsible for initiating and following for refunds on loans with cancellable ancillary products such as mechanical breakdown coverage, GAP, Credit Life and Disability etc. Makes recommendations to the Financial Resolution Manager for necessary mechanical repairs or necessary expenses to ensure repossessions sell for best possible results.
  
  Keeps management informed of repossession activities, progress toward established objectives, and any significant problems. Accurately prepares required repossession reports and summaries. Ensures appropriate and timely letters are mailed regular and certified to all borrowers (excluding bankruptcy and discharged debt) notifying of sale and deficiency balance. Participate in reviewing and developing repossession policies and procedures. Comply with internal policy and procedures and have knowledge of bankruptcy and lien laws as they apply to the collection process.
  
  Understand and follow debt collection regulations outlined by the FDCPA, CFPB and the TCPA.
• Vehicle Abandoned/Tow Notices – Responsible for processing all Tow and Abandoned Vehicle Notices timely and accurately. Ensure all notices are properly identified and entered into the collections platform. Contact the agency where the vehicle is located to coordinate recovery efforts. Communicate with members to determine their intentions. When insurance is involved, follow up with the appropriate insurance adjuster. Ensure vehicles are timely resolved or recovered for liquidation, as applicable.
• Credit Disputes – Assist and provide support as needed in responding to disputes from members concerning delinquent trade lines by mail, email or phone. Respond to E-Oscar and member credit disputes, within regulated timelines. Document and monitor incoming disputes and the ability to investigate and…