Cage Supervisor

Overview

Position Summary:

Under direct supervision of the Cage Shift Manager, supervises Cage activities of the department by monitoring, performing, training, supervising the Cashiers, Machine Mechanics and Kiosk Fill Team Members.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Ensures compliance with all Tohono O’odham Gaming Enterprise policies and procedures, including Internal Controls (ICs).
• Applies fair and consistent supervision.
• Assists in hiring, termination, and disciplinary actions.
• Assists cashiers in buys and all even exchanges with the Cage area.
• Assist with the planning and budget preparation for the department.
• Plans and administers work schedules and assignments for direct reports.
• Assists Cashiers in reconciliation during opening and closing.
• Assists in training Cashiers, Machine Mechanics and Kiosk Fill Team Members on new/proper procedures of each window and cross-trains new team members.
• Assists in guest needs while supervising the Cashiers, Machine Mechanics and Kiosk Fill Team Members.
• Monitors the performance of direct reports, ensuring adherence to all TOGE and Departmental policies and procedures.
• Supervises Cage Cashiers, Machine Mechanics and Kiosk Fill Team Members and performs procedures to ensure transactions are properly completed.
• Completes daily deposits.
• Ensures balancing of all cash banks.
• Verifies daily soft count drop to main bank when cashier is unavailable.
• Monitors and maintains kiosk and ATM status and balances.
• Services Kiosk and ATM to include full balancing midpoint adjustments, adding or decreasing currency, and the overall upkeep of supplies and maintenance.
• Makes change for guests and exchanges coin/chip for cash.
• Verifies cashier’s or Kiosk bank if a variance exists.
• Safeguards Casino assets.
• Maintains excellent guest and team member relations.
• Complies with federal cash reporting requirements.
• Troubleshoots coin and currency counting equipment problems.
• Monitors Cashiers, Machine Mechanics and Kiosk Fill Team Members training needs and provides feedback to Cage Manager.
• Contacts a team member of the Table Games pit to inform them of large casino chip transactions at the Cage.
• Completes End of Month Cash Inventory counts and reports for Cage Managers and Accounting.
• Initiates investigations of variances.
• Verifies daily paperwork for completion and accuracy.
• Completes Cashier, Machine Mechanics and Kiosk Fill Team Members annual performance review.
• Generates weekly work schedules of Cashiers, Machine Mechanics and Kiosk Fill Team Members.
• Orders supplies with Administrator.
• Cleans Jet Scans and other cage equipment when necessary.
• Maintains excellent communication with team members and Managers.
• Documents and informs Shift Manager of all incidents or disputes relating to guest, team member and inter-departments.
• Contributes to a team effort and accomplishes related results as required.
• Counsels and mentors cashiers on performance.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Demonstrate Desert Diamond Casino “On Brand” attitude towards team members & guests at all times.
• Performs other duties as required.

Education and Experience

High School Diploma or GED plus two (2) years of experience in the cash handling and customer service fields with responsibility of a $2,500 or more bankroll, one (1) of the two (2) years must have been in a supervisory capacity; or a minimum of one (1) year as a Cage Cashier with TOGE. Must be 18 years of age or older.

No felony, theft, or stealing convictions. Candidate must pass a basic Bank Teller/Money Handling Test. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

Knowledge, Abilities, Skills, and Certifications

• Knowledge and proficient in basic mathematics.
• Knowledge of cage operations and of applicable laws on cage operations.
• Knowledge of the Bank Secrecy Act, Anti-Money Laundering and Title 31 Regulations pertaining to the Casino Cage.
• Ability to become familiar with all cage…