Academic Success Advisor

End Date:
March 2, 2026 (15 days left to apply)

Apply before 11:59 PM Arizona time the day before the posted End Date.

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; or any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

The New College of Interdisciplinary Arts and Sciences at ASU is seeking a motivated individual to join our advising team at the West Valley Campus. Utilizing holistic academic advising and support strategies, this position will support undergraduate students in making timely progress toward a degree. They will work as part of a team to increase persistence, retention and graduation rates. This position is located at ASU’s West Valley campus with the opportunity for hybrid work as the business need allows.

• Provides individual and group academic advising and/or interacts with students in support of academic success.
• Participates in New Student Orientation and any events or efforts associated with onboarding.
• Build rapport and connect with students proactively and quickly.
• Works closely and collaboratively with students, faculty, and staff to support academic success.
• Monitors student academic progress and program effectiveness using a variety of technology-based tools (such as degree progress, customer relationship management, and analytics software/tools), and the application of retention-focused strategies, and relevant advising/student development/engagement theories.
• Maintains an openness to new and developing tools utilized across the university to aid in student success and excellent service.
• Able to learn and use multiple systems at the same time (such as student record databases, customer relationship management systems, degree progress tools, appointment systems, analytics software/tools).
• Utilizes collegial, interpersonal skills to communicate effectively in person, via email, and by phone; establishes and maintains effective professional working relationships.
• Proactively monitors student academic performance; addresses, responds to, and works to resolve student concerns, questions, or issues accurately and with empathy; collaborates closely with students to identify all academic options including, but not limited to: degrees, tutoring, counseling, career services, success coaches, extracurricular activities, study abroad program(s), research, and internships; supports and provides counsel to students in selection of options best suited to the student's goals, interests, and skills.
• Acts as a college/department/school representative to current and prospective students, faculty, staff, and external groups on issues related to academic success; attends and/or presents at orientation or recruiting events/activities/workshops.
• Possesses a clear understanding of the larger picture of the college and/or departmental processes and expectations around the utilization of various tools and how they impact the student experience.
• Recognizes and resolves complex issues and/or escalates to leadership with potential solutions and appropriate judgment.
• Other duties as assigned.

• Evidence of a bachelor’s degree from a regionally accredited college or university preferred; master’s degree in counseling, higher education, or closely related field.
• Direct academic advising experience with undergraduate student populations, demonstrating knowledge of principles, practices, procedures, and methods of evidence‑based, academic advising strategies.
• Demonstrated knowledge of ASU's academic structure, programs, colleges, departments, and organizations.
• Experience in interpreting student needs and determining when to liaise with other university resources; experience in designing presentation materials and evidence of effective oral presentations in group settings.
• Demonstrated ability to communicate effectively and use emotional intelligence.
• Evidence of professional maturity, discretion, and judgment.
• Experience in applying the principles, techniques, and methods of teamwork, compromise, and collaboration to…