Student Services Specialist; Admissions, Records and Registration

Student Services Specialist (Admissions, Records and Registration)

Job : 322184

Location: Glendale Community College

Full/Part Time: Full Time

Regular/Temporary: Regular

Salary Range
$19.17 - $23.99/hourly, DOE

Grade
109

Work Schedule
Monday - Thursday, 9am - 6pm, Friday, 8am - 5pm
Summer

Hours:

Monday - Thursday, 7am-6pm

Work Calendar
12 Months

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits.

With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.

We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.

Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off:
  Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Mobile On-Site Mammography Screenings
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

The Admissions & Records Student Services Specialist plays a vital role in delivering accurate, timely, and student-centered support to new and continuing students via phone, email, live chat, and in person. This position is key in creating a welcoming and service-oriented experience by addressing a wide range of student needs with professionalism and empathy. This position is student-facing and requires a proactive, service-minded professional dedicated to helping students succeed.

The specialist assists students with a wide range of admissions and records services, including determining residency for tuition purposes, processing enrollments, guiding students through special admissions and enrollment procedures, verifying identity, evaluating transcripts, and supporting outreach and communication efforts.

A successful candidate will demonstrate outstanding customer service and communication skills, with the ability to actively listen, respond with empathy, and resolve issues efficiently. The role requires careful attention to detail, sound judgment, and the ability to navigate complex policies and procedures while maintaining a friendly and solutions-focused approach.

Working both independently and collaboratively in a fast-paced environment, the specialist upholds the highest standards of professionalism and equity, ensuring every student interaction reflects a commitment to inclusion, respect, and student success.

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