Glendale, AZ - Business Operations - AZDES - DBME - Customer Service Representative - Customer Servi

Position Information Position Type Staff Augmentation Hours/Week 40 Billing Type Hourly Shift Day Projected Start Date 03/09/2026 Start Time 8:00 AM Projected End Date/Duration 01/18/2027 End Time 5:00 PM Bid Limit Per Vendor 4 Number of Positions 2 Desired Career Level Entry Level

Minimum Education Level High School Weekend None Manager Information Hiring Manager Name Bertha Mendez Hiring Manager Email  Hiring Manager Phone not provided MSP Delivery Specialist Mendez, Bertha Position Location Address 6010 N. 57th Dr City Glendale State Arizona Zip 85301 Country UNITED STATES Requirements Travel Required No Security Required Yes Onboarding Category

The following are required for bid submission:

• Resume
• R2R
• Cover Letter

Please see attached job description in the attachments.

Glendale Locations
1 Opening
6010 N. 57th Dr., Glendale, AZ 85301
1 Opening
4324 W. Olive Ave., Glendale, AZ 85302

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
? Provide a service such as a license, registration, title, permit, or program eligibility information
? Check to ensure that appropriate changes were made to resolve customers' problems.
? Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
? Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
? Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
? Refer unresolved customer grievances to designated departments for further investigation.
? Determine charges for services requested, collect deposits or payments, or arrange for billing.
? Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

Performs journey level customer service activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues.
Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer's office on a daily basis Required Skills Skill Type
Skill Name
Certification Education License Other Skill
Follows established guidelines
Certification Education License Other Skill
Solving difficult customer service complaints/problems
Certification Education License Other Skill
Customer Service Experience Preferred Skills Skill Type
Skill Name
Certification Education License Other Skill
Bilingual

Attachment: SUMMARY Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. PRIMARY DUTIES & RESPONSIBILITIES

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Provide a service such as a license, registration, title, permit, or program eligibility information
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

KSA's

• Applicable program rules, regulations, policies and procedures, systems, and relevant statutes
• Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology.
• Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not…