Ticket Agent -Seasonal

Overview

Join our Transportation team at the Grand Canyon Railway and Hotel!

Why the Grand Canyon Railway? We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are proud to offer these unique Grand Canyon experiences.

Job Summary:

This Seasonal position at the Grand Canyon Railway in Williams, Arizona with a seasonal end date of 12/31/2026. The Ticketing Agent is responsible for ensuring all daily functions are completed at the Ticket Counter. Duties include but not limited to: ensuring accurate batching of train tickets, confirming reservations, answering phones, issuing and explaining train tickets to passengers.

The Details:
Position Type:
Seasonal;
Seasonal End Date: 12/31/2026;
Wage: $17.85 an Hour

• Free gym and pool access
• Free train tickets
• Free entry to Bearizona
• Exclusive retail and dining discounts at GCR and other Xanterra properties
• The adventure of a lifetime!

• Fully understand and support Xanterra Mission Statement and Core Values.
• Daily batching: printing tickets, verifying special requests, processing collection required reservations.
• Ability to learn and maintain knowledge about the Grand Canyon Railway and Grand Canyon National Park.
• Greets walk‑up guests and make new reservations.
• Professionally communicate with all guests about the daily operation and schedule of the train.
• Answering phones and professionally taking phone reservations.
• Provide information and offer additional services to guests to enhance their stay.
• Follow all cash handling policies and procedures.
• Responsible for understanding and adhering to all prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; reduce, reuse, and recycle program.
• Maintains organization and flexibility in carrying out daily job duties.
• Effectively handles stressful situations in a public setting and professionally resolves guest‑related problems.
• Establishes and maintains effective professional working relationships with co‑workers, directors, and other departments, working together in a positive work environment.
• Other duties as assigned.

• Must be at least 16 years of age.
• 1 year of customer service experience.
• 1 year of cashier experience.
• 1 Year computer experience.
• Bi‑lingual (English/other) language skills are a plus.
• Two years of customer service experience in the hospitality industry, is a plus.
• Experience with hotel‑based reservation systems, is a plus.

While performing the duties of this job, the employee is:

• Constantly standing, handling and lifting/carrying items up to 20lbs.
• Frequently walking, reaching outward, squatting/kneeling, bending and pushing/pulling items up to 25lbs.
• Occasionally sitting, reaching above shoulder, climbing, and crawling, lifting/carrying items weighing up to 100lbs and pushing/pulling items weighing up to 100 lbs.
• Constantly listening, hearing, seeing, and speaking.
• Will be required to stand and walk for long periods of time on cement floors and to occasionally walk on uneven surfaces.

Xanterra Parks & Resorts® Grand Canyon Railway (GCR) "We are an Equal Opportunity Employer, Female/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity."